Fraud Analyst - Remote Work & Growth Focus

RESIMAC Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

WFH flexibility

Wellness hour

Team culture

Cross-training

Discounts & deals

Breakfast bar

Cake day

Parental leave

Professional development

Job summary

Resimac Group is seeking a sharp Fraud Analyst to join our Operations team. You’ll identify and investigate suspicious activity, working with banks, customers and internal teams to resolve fraud-related matters.

You will assess fraudulent cases, verify information via calls, and push back where data doesn’t add up, all while maintaining a positive customer experience. A lending background is preferred and adaptability is valued.

Qualifications

• 3+ years' experience in fraud, financial crime, banking or a related field.
• Knowledge of AML laws and regulations.
• Strong attention to detail and problem-solving skills.
• Naturally investigative mindset and comfortable identifying inconsistencies.
• Good phone manner with experience dealing with financial institutions.
• A lending background is preferred; helps understand business context.
• Comfortable working in a new team with focus on process improvement and adaptability.

Responsibilities

• Investigate and assess suspected fraud cases with strong attention to detail, identifying inconsistencies and red flags in customer and transaction information.
• Confidently make and take phone calls to customers and financial institutions to verify information and progress investigations.
• Ask probing questions and push back where responses don't stack up, while maintaining good customer experience.
• Liaise with banks, lenders and other financial institutions to gather information relevant to fraud investigations.
• Apply lending knowledge to understand the context behind transactions and customer behaviour to identify unusual activity.
• Document investigation findings clearly and accurately, maintaining thorough case records.
• Identify opportunities to improve processes and controls, contributing ideas as the team evolves.
• Work adaptably in a growing team, comfortable with change as ways of working are refined.

Skills

Fraud investigation

AML knowledge

Attention to detail

Problem solving

Phone etiquette

Lending domain knowledge

Job description

Resimac Group is seeking a sharp Fraud Analyst to join our Operations team. You’ll identify and investigate suspicious activity, working with banks, customers and internal teams to resolve fraud-related matters.

You will assess fraudulent cases, verify information via calls, and push back where data doesn’t add up, all while maintaining a positive customer experience. A lending background is preferred and adaptability is valued.