Fraud & Scams Specialist - Protect & Investigate

ManpowerGroup Australia; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

ManpowerGroup Australia is partnering with a leading Australian financial institution to recruit multiple Fraud & Scams Specialists. You will handle inbound/outbound customer interactions about fraud, investigate transactions, review alerts, and build detailed case files to protect customers from financial crime.

The role requires empathy, strong questioning, and the ability to work across multiple systems in a fast-paced environment. Experience in fraud or banking is valued, but not essential.

Qualifications

• Demonstrates empathy and strong questioning skills.
• Ability to work across multiple systems in a fast-paced environment.
• Experience in fraud or banking is valued but not essential.

Responsibilities

• Handle inbound/outbound customer interactions about fraud.
• Investigate transactions and review alerts.
• Build detailed case files to protect customers from financial crime.

Skills

Empathy

Questioning

Fraud awareness

Cross-system navigation

Job description

ManpowerGroup Australia is partnering with a leading Australian financial institution to recruit multiple Fraud & Scams Specialists. You will handle inbound/outbound customer interactions about fraud, investigate transactions, review alerts, and build detailed case files to protect customers from financial crime.

The role requires empathy, strong questioning, and the ability to work across multiple systems in a fast-paced environment. Experience in fraud or banking is valued, but not essential.