Fraud Analyst

Bank Australia Limited; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

14% super

Free counselling

Flu vaccinations

Gym discounts

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Bonus annual leave

Job summary

Bank Australia is seeking a Fraud Analyst to join our Customer Protection Team in Sydney. You will monitor fraud alerts, investigate cases, recover funds, and work with external partners to prevent losses.

You'll have banking experience, strong communication, and a collaborative attitude as we strive to protect customers and support our purpose-driven, inclusive workplace.

Qualifications

• Experience in fraud identification and investigation.
• Banking sector exposure or relevant financial services experience.
• Excellent written and verbal communication.

Responsibilities

• Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts and recover funds.
• Investigate and complete simple fraudulent cases, including recovery of funds in line with industry guidelines.
• Maintain updates and communicate status with customers in a timely manner.
• Collaborate with third-party suppliers supporting detection and prevention activity.
• Liaise with law enforcement and other financial institutions.
• Educate customers who have been victims of fraud or scams.
• Contribute to team activities and training.

Skills

Fraud investigation

Banking experience

Communication skills

Customer service

Teamwork

Analytical thinking

Prioritisation

Compliance awareness

Job description

We currently have a permanent, full-time opportunity for a Fraud Analyst to join our Customer Protection Team!

This position supports the protection of the bank and its customers from the inconvenience and financial loss caused by fraud and scam-related risks relevant to card, internet banking, identity takeover, lending fraud, and other payment channels. Assistance to other areas of Financial Intelligence will be required at times, including AML / CTF investigations and reporting.

This role is based out of our Sydney Office, currently in Mascot and is soon to be relocated to the CBD.

• We have big plans to become Australia’s leading purpose-driven bank.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Monitor fraud detection alerts and reports to detect fraud, prevent fraudulent attempts and recover fraudulently obtained funds
• Investigate and complete simple fraudulent cases, including recovery of funds in line with relevant industry, scheme and/or code guidelines (such as ePayments code)
• Maintain updates and communicate in a timely manner, both verbally and in writing, with customers in relation to case status
• Collaborate and liaise with third-party suppliers supporting the bank's detection and prevention activity
• Liaise with law enforcement officer including police, and other financial institutions
• Educate customers who have been victims of fraud or scam events
• Actively contribute to team activities, including relevant training and continuous improvement.

What you will bring

• Experience in and passion for fraud and investigation
• Banking sector exposure and experience, or relevant financial services
• Excellent communication skills (interpersonal, verbal and written)
• Customer orientation and focus on outstanding service
• A positive, collaborative and team player attitude
• Investigative, analytical and problem-solving aptitude
• Proven ability to be adaptable and prioritise work to meet deadlines
• Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.