Franchise Application Coordinator

The Lottery Corporation; Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working

Generous leave options

Learning & development platform

Career progression opportunities

Inclusion & Diversity initiatives

Volunteer/community partnerships

Job summary

The Lottery Corporation in Brisbane is seeking a detail-oriented franchise operations professional to coordinate end-to-end franchise applications, liaise with accountants, brokers and solicitors, and support regulatory compliance.

You will provide guidance to franchisees, analyse assessments, prepare reports, and help the team deliver a seamless applicant journey while contributing to Australia's leading lottery franchise network.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent customer service and stakeholder management.
• Confident negotiator and able to drive outcomes.
• Ability to manage competing priorities and work autonomously.
• Familiarity with MS Office and the Franchising Code of Conduct desirable.

Responsibilities

• Coordinate end-to-end franchise application process for existing and prospective franchisees.
• Provide quality advice and act as the main connection between franchisees and internal stakeholders.
• Coordinate site and applicant assessments, analyze findings and prepare clear reports.
• Liaise with accountants, brokers and solicitors to progress applications.
• Prepare documentation and ensure compliance with regulatory requirements and the Franchising Code of Conduct.

Skills

Attention to detail

Customer service

Negotiation skills

Autonomy & prioritisation

MS Office proficiency

Job description

Are you ready to join the winning team at The Lottery Corporation?

We power Australia's biggest lottery games - and we're one of the world's top-performing lottery businesses. As the home of The Lott and Keno, we're building on decades of excitement and life-changing wins, bringing our games to every state and territory except WA.

For more than a century, we've been playing our role in creating positive impacts by delivering winning moments every day to our people, our customers, retailers, partners and our community.

But we're not standing still. We're evolving into an entertainment company - more customer-obsessed, more agile and driven by real outcomes.

Because at our core, it's simple: we create winning moments - and we're building the next chapter as the team behind Where Australia Comes to Play.

What you'll do

• Coordinate the end-to-end franchise application process, ensuring a seamless experience for existing and prospective franchisees.
  
• Provide quality advice and act as the key connection between franchisees and internal stakeholders throughout the application journey.
  
• Coordinate site and applicant assessments, analyse findings and prepare clear reports to support decision-making.
  
• Liaise with internal teams and external partners, including accountants, brokers and solicitors, to progress applications.
• Prepare documentation, maintain accurate systems and support compliance with regulatory requirements and the Franchising Code of Conduct.

What you'll bring

• Exceptional attention to detail with strong analytical and problem-solving skills.
  
• Excellent customer service, communication and stakeholder management skills.
• Confident negotiation skills with the ability to work through issues and achieve positive outcomes.
• Ability to work autonomously, manage competing priorities and collaborate effectively as part of a team.
• Strong Microsoft Office and systems capability, with an understanding of the Franchising Code of Conduct and relevant legislation desirable.

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, but you'll get a genuine feel for who we are and what it's like to be part of our team.

The benefits of working with The Lottery Corporation are pretty good. Just to name a few:

• Balance work and life with our 'flex for great outcomes' approach - hybrid working, plus a range of generous leave options.
  
• Reward and recognition programs at all levels. Your hard work won't go unnoticed.
  
• Ignite your potential with our dedicated learning and development platform to support your bright future.
  
• We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here!
  
• A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Aff<...>
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities.

We're committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you.

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present.

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