Concierge Officer

The Lottery Corporation; Sydney; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Hybrid working

Generous leave options

Learning & development platform

Career growth from within

Volunteer opportunities with dollar-m

Job summary

The Lottery Corporation in Sydney is seeking a part-time Concierge to deliver a five-star workplace experience, greeting staff and visitors and providing responsive customer service. You will support daily office operations, manage access passes, meeting rooms and events, and work with Property, Building Management, Security and Technology teams to keep the workplace safe and well-presented.

Two to three years in reception or hospitality is preferred, with options for hybrid work and a friendly,

Qualifications

• Two to three years’ experience in reception, concierge, hospitality or tourism, with a demonstrated commitment to exceptional customer service.
• Experience in a professional office or corporate environment is desirable.
• Ability to complete mandatory emergency warden training and undertake Emergency Warden duties for the Sydney workplace.
• Ability to undertake First Aid Officer duties for the Sydney workplace. First aid certification is not required at commencement.

Responsibilities

• Deliver a five-star workplace experience by welcoming team members and visitors and providing exceptional customer service.
• Support the smooth day-to-day operation of the office, including access passes, lockers, visitor management and workplace enquiries.
• Coordinate meeting rooms, catering, workplace events and technology support to ensure a seamless employee experience.
• Partner with Property, Building Management, Security and Technology teams to maintain a safe, secure and well-presented workplace.
• Act as a workplace concierge, providing information, managing feedback, coordinating mail and couriers, and identifying opportunities to enhance the employee experience.

Skills

Reception experience

Concierge experience

Hospitality

Job description

Are you ready to join the winning team at The Lottery Corporation?

We power Australia’s biggest lottery games – and we’re one of the world’s top-performing lottery businesses. As the home of The Lott and Keno, we’re building on decades of excitement and life-changing wins, bringing our games to every state and territory except WA.

For more than a century, we’ve been playing our role in creating positive impacts by delivering winning moments every day to our people, our customers, retailers, partners and our community.

But we’re not standing still. We’re evolving into an entertainment company – more customer-obsessed, more agile and driven by real outcomes.

Because at our core, it’s simple: we create winning moments – and we’re building the next chapter as the team behind Where Australia Comes to Play.

The Sydney Concierge supports The Lottery Corporation’s ambition to be a world-class organisation by creating a welcoming, professional and seamless workplace experience. As a visible representative of our brand, the Concierge builds strong relationships across the business and delivers responsive, high-quality service to employees and visitors.

With strong knowledge of the Sydney workplace, its services and amenities, the Concierge responds proactively to requests, resolves issues efficiently and helps ensure the office operates safely and smoothly. Please note this is a part-time opportunity working Thursdays and Fridays.

What you’ll do

Deliver a five-star workplace experience by welcoming team members and visitors and providing exceptional customer service.

Support the smooth day-to-day operation of the office, including access passes, lockers, visitor management and workplace enquiries.

Coordinate meeting rooms, catering, workplace events and technology support to ensure a seamless employee experience.

Partner with Property, Building Management, Security and Technology teams to maintain a safe, secure and well-presented workplace.

Act as a workplace concierge, providing information, managing feedback, coordinating mail and couriers, and identifying opportunities to enhance the employee experience.

What you’ll bring

• Two to three years’ experience in reception, concierge, hospitality or tourism, with a demonstrated commitment to exceptional customer service.
• Experience in a professional office or corporate environment is desirable.
• Ability to complete mandatory emergency warden training and undertake Emergency Warden duties for the Sydney workplace.
• Ability to undertake First Aid Officer duties for the Sydney workplace. First aid certification is not required at commencement.

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, but you’ll get a genuine feel for who we are and what it’s like to be part of our team.

The benefits of working with The Lottery Corporation are pretty good. Just to name a few:

• Balance work and life with our 'flex for great outcomes' approach - hybrid working, plus a range of generous leave options.
• Reward and recognition programs at all levels. Your hard work won’t go unnoticed.
• Ignite your potential with our dedicated learning and development platform to support your bright future.
• We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here!
• A true sense of belonging. We’re committed to Inclusion & Diversity with a range of initiativessuch as our Gender Affiliation Support, employee inclusion networks and diversity memberships and celebrations.
• Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities.

We’re committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you.

We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present.

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