Foundry Hotel Complex - Functions & Bistro Coordinator

seek.com.au; City of Greater Bendigo; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Part-time to full-time progression

Varied role across hospitality, events

Friendly, dynamic team

Job summary

Foundry Hotel Complex is seeking a Functions & Bistro Coordinator to manage bookings across functions and bistro operations, ensuring smooth service and outstanding customer experience.

The role covers enquiries, event planning, staff rostering, and CRM support within a dynamic hospitality environment. A hands-on, team-oriented attitude is essential to deliver memorable events and dining experiences.

Qualifications

• Experience in hospitality, functions, events or customer service.
• Highly organised with the ability to manage multiple bookings and priorities.
• Confident communicating with customers in person and over the phone.
• Proactive, reliable and hands-on.

Responsibilities

• Managing functions bookings from initial enquiry through to completion.
• Managing bistro bookings and customer enquiries.
• Providing friendly and professional bistro service.
• Selling and coordinating functions, including taking enquiries and converting bookings.
• Function planning and coordination.
• Setting up and packing down.
• Hosting functions and ensuring a great customer experience.
• Rostering and coordinating staff.
• Handling phone and general customer enquiries.
• Assisting the Venue Manager with various ad hoc operational duties.
• Supporting CRM and member administration.
• Building strong relationships with customers, members and the wider team.

Skills

Hospitality experience

Event coordination

Customer service

Organised

Job description

Foundry Hotel Complex - Functions & Bistro Coordinator

Part Time or Full Time | Hospitality & Events

We are looking for an enthusiastic and organised Functions & Bistro Coordinator to join our team.

This is a varied, hands-on role suited to someone who enjoys working with people, has a passion for hospitality and events, and can confidently manage bookings and customer enquiries through to the delivery of successful functions and bistro services.

About the Role

Working across our Functions and Bistro operations, you will be responsible for managing bookings, assisting customers, coordinating events and supporting the day-to-day running of the venue.

Your responsibilities will include:

• Managing functions bookings from initial enquiry through to completion
• Managing bistro bookings and customer enquiries
• Providing friendly and professional bistro service
• Selling and coordinating functions, including:
• Taking enquiries and converting bookings
• Function planning and coordination
• Setting up and packing down
• Hosting functions and ensuring a great customer experience
• Rostering and coordinating staff
• Handling phone and general customer enquiries
• Assisting the Venue Manager with various ad hoc operational duties
• Supporting CRM and member administration
• Building strong relationships with customers, members and the wider team

About You

We are looking for someone who is:

• Experienced in hospitality, functions, events or customer service
• Highly organised and able to manage multiple bookings and priorities
• Confident communicating with customers both in person and over the phone
• Friendly, professional and customer-focused
• Comfortable working both independently and as part of a team
• Proactive, reliable and willing to get hands-on
• Able to coordinate staff and manage the details that make an event run smoothly

Hospitality or functions experience is highly regarded, but attitude, organisation and excellent customer service are equally important.

What We Offer

• Part-time opportunity that could eventuate to a full-time employment
• A varied role across hospitality, functions and events
• The opportunity to be part of a friendly and dynamic team
• A role where no two days are quite the same

Note: Only short listed applicants will be contacted.