Customer Service & Events Administrator

The Newlands Quarter; City of Melbourne; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Staff discounts

Team benefits

Espresso coffee

Daily team meal

Free onsite parking

Job summary

Wonder Pies and Traderne in Melbourne is seeking a friendly, highly organised events coordinator to host Chef's Table experiences, pie-making classes and other guest experiences. The role combines customer service, event administration and hands-on hosting to ensure every guest is welcomed from invitation to farewell.

Casual hourly position with ~3 event days per week, you will manage bookings, prepare menus and signage, greet guests, oversee food and beverage service and work closely with a

Qualifications

• Friendly, confident and enjoys working with people.
• Highly organised with excellent attention to detail.
• Comfortable managing bookings and customer enquiries.
• Calm and professional in a busy hospitality environment.
• A strong communicator who works well within a team.
• Passionate about creating exceptional customer experiences.
• Section waiter experience is essential.
• Unrestricted Australian working rights (no student visas).
• Approximately three regular event days per week with additional shifts.
• Hands-on training provided.
• Opportunity to work with a passionate team.
• Premium hospitality experiences.

Responsibilities

• Managing bookings, invitations and guest RSVPs.
• Preparing menus, signage and place cards.
• Responding to customer enquiries and securing reservations.
• Collecting dietary requirements and communicating them to the team.
• Setting up event spaces before service.
• Greeting and hosting guests throughout their experience.
• Assisting with food and beverage service during Chef's Tables and events.
• Presenting dishes and sharing menu highlights with guests.
• Providing wine and beverage service.
• Maintaining a clean, organised service area.

Skills

Customer service

Event hosting

Bookings management

Team coordination

Attention to detail

Communication

Job description

You will be responsible for coordinating and hosting Chef's Table experiences, pie-making classes and occasional on and off-site events, working closely with chefs and front-of-house team. This is a varied role that combines customer service, event administration and hands-on event hosting, ensuring every guest enjoys a seamless and memorable experience from their initial invitation through to the end of each event.

Key responsibilities

• Managing bookings, invitations and guest RSVPs
• Preparing menus, signage and place cards
• Responding to customer enquiries and securing reservations
• Collecting dietary requirements and communicating them to the team
• Setting up event spaces before service
• Greeting and hosting guests throughout their experience
• Assisting with food and beverage service during Chef's Tables and events
• Presenting dishes and sharing menu highlights with guests
• Providing wine and beverage service
• Maintaining a clean, organised service area

About you

• Friendly, confident and genuinely enjoys working with people
• Highly organised with excellent attention to detail
• Comfortable managing bookings and customer enquiries
• Calm and professional in a busy hospitality environmentA strong communicator who works well within a team
• Passionate about creating exceptional customer experiences
• Section waiter experience is essential
• Unrestricted Australian working rights (no student visas)
• Casual hourly position
• Approximately three regular event days per week, with opportunities for additional shifts
• Hands-on training provided
• Opportunity to work closely with a passionate and supportive team
• A unique role focused on premium hospitality experiences
• Opportunities for the role to grow as events and businesses continue to expand
• Staff discounts and team benefits
• Espresso coffee and a daily team meal
• Free onsite parking

About us

Wonder Pies and Traderne operate multiple businesses and regularly attend major events in Melbourne. We are looking for a friendly, organised and customer-focused team member to coordinate and host our Chef's Table events, pie-making classes and other customer experiences.