Founding Team Leader — Customer Service Excellence

Netwealth; Adelaide; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Family-friendly support

Wellness perks

A vibrant culture

Employee Resource Groups

Community Impact

Job summary

Netwealth in Adelaide is launching a brand-new service pod and seeks a founding Team Leader for our Contact Centre. You will lead a high-performing team, coach in the moment, and set the standards for world-class service. You’ll partner with Centre leadership to leverage feedback, data, and performance insights to uplift outcomes.

The role emphasizes hands-on leadership, accountability, growth, and a culture where people are engaged, empowered and successful. Hybrid work supported.

Qualifications

• Proven experience leading and developing customer service or contact centre teams.
• Strong coaching and capability-building track record.
• Ability to balance service, quality, people and performance.
• Confidence using data and operational insights to improve results.

Responsibilities

• Lead daily operations and service delivery for the Adelaide contact centre.
• Coach and develop team members to reach their potential.
• Drive service excellence and continuous improvement across the pod.
• Build strong relationships with stakeholders across the business and support recruitment and onboarding.

Skills

Team leadership

Coaching

Data-driven

Customer service

Communication

Job description

Netwealth in Adelaide is launching a brand-new service pod and seeks a founding Team Leader for our Contact Centre. You will lead a high-performing team, coach in the moment, and set the standards for world-class service. You’ll partner with Centre leadership to leverage feedback, data, and performance insights to uplift outcomes.

The role emphasizes hands-on leadership, accountability, growth, and a culture where people are engaged, empowered and successful. Hybrid work supported.