Founding Team Lead – Adelaide Contact Centre (Hybrid)

Netwealth - See Wealth Differently (ASX:NWL); Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Family-friendly support

Wellness perks

Hybrid work model

Employee Resource Groups

Community volunteering

Job summary

Netwealth is launching a brand new Adelaide Contact Centre pod. We are seeking a founding Team Leader to shape culture, set standards and build a high-performing team dedicated to delivering world-class service for advisers and clients.

You’ll lead by example, coach in the moment and celebrate wins, creating an environment where people grow, stay engaged and deliver outstanding outcomes. This role offers a hybrid work model across Australia.

Qualifications

• Proven experience leading customer service or contact centre teams.
• Strong coaching and mentoring skills with a focus on capability development.
• Excellent customer focus and outcome delivery in fast-paced environments.
• Comfort using data and insights to improve service and performance.

Responsibilities

• Lead daily operations and service delivery for the Adelaide pod.
• Coach and develop team members to reach potential.
• Drive service excellence and continuous improvement across the team.
• Build strong relationships with stakeholders across the business.
• Support recruitment, onboarding and capability development.
• Create a culture where engagement, empowerment and success prevail.

Skills

Leadership

Coaching

Customer service

Data-driven

Relationship building

Communication

Job description

Netwealth is launching a brand new Adelaide Contact Centre pod. We are seeking a founding Team Leader to shape culture, set standards and build a high-performing team dedicated to delivering world-class service for advisers and clients.

You’ll lead by example, coach in the moment and celebrate wins, creating an environment where people grow, stay engaged and deliver outstanding outcomes. This role offers a hybrid work model across Australia.