Food & Beverage - System Administration and Reporting Manager (POS System)

Crown Resorts; Western Australia; On-site; AUD 50,000 - 60,000; Full time

Job summary

A leading hospitality company in Australia is seeking an entry-level position in the Food & Beverage department. You will support internal systems and manage POS issues, requiring a background in Food & Beverage operations and intermediate Excel skills. This role offers opportunities for career development and a supportive team environment.

Qualifications

• Previous experience working within Food & Beverage operations.
• Ability to use Formulas, Pivot Tables & Reporting in Excel.
• Experience and knowledge using POS systems.
• Strong communication skills and ability to build relationships.
• Ability to multitask and prioritize workloads.
• Basic IT knowledge.
• Experience working at a supervisor/management level.

Responsibilities

• Provide insights on improvements to systems and processes.
• Update POS with new price changes.
• Conduct quarterly menu reviews for all restaurants.
• Assist Managers in creating reports.
• Ensure accurate data is captured in internal systems.
• Troubleshoot and resolve issues within outlets.
• Liaise with IT on new developments.
• Lead and develop staff members.

Skills

Food & Beverage operations

Intermediate Excel skills

POS system knowledge

Strong communication skills

Multitasking ability

Solid troubleshooting skills

Management experience

Job description

Overview

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

This position is responsible for providing support to the Food & Beverage department to ensure and maintain all internal systems are up to date and provide first line support for our MICROS (Point of Sale System). This would suit someone with a Food & Beverage background, a good understanding of POS systems, comfortable using Excel, and the ability to pick up new systems when required.

Key Responsibilities

• Provide insights on potential improvements and enhancements to systems and business processes.
• Update POS with new price changes when required.
• Conduct quarterly menu reviews of all restaurants and update POS with seasonal menu changes.
• Assist Managers from all departments in creating reports as required.
• Internal systems updated to ensure relevant and accurate data is captured for use by stakeholders.
• Assist the managers to troubleshoot and resolve any issues which may arise within outlets.
• Liaise with IT on new developments.
• Continue to lead and develop staff members within the team.

Key Requirements

• Previous experience working within Food & Beverage operations
• Intermediate Excel skills - Ability to use Formulas, Pivot Tables & Reporting
• Experience and knowledge using POS system
• Strong communication skills and ability to build relationships with internal stakeholders
• Ability to multitask and prioritise conflicting workloads
• Solid troubleshooting skills and basic IT knowledge
• Experience working at a supervisor/management level to manage direct reports

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Hospitality