Food & Beverage Supervisor - Outlets

RACV; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Parking onsite

Uniform

12% Superannuation

Employee benefits & discounts on RACV 

Training and career development

Employee of the month awards &recognit

Job summary

RACV Royal Pines Resort on the Gold Coast seeks an experienced Food & Beverage Supervisor to lead dinner service across Arakawa and Amici, guiding teams and delivering exceptional guest experiences in a premium resort setting.

You will manage service standards, coach staff, and collaborate with chefs and management to ensure smooth operations while driving revenue and guest satisfaction.

Qualifications

• Experience in a premium hotel/resort environment preferred.
• Proven leadership and guest service focus.
• Strong grooming and professional presentation.

Responsibilities

• Lead and motivate the F&B team to deliver exceptional dinner service across Arakawa and Amici Restaurants.
• Lead from the floor, supporting service and creating memorable guest experiences.
• Coach and develop team members, building confidence and product knowledge.
• Collaborate with chefs, restaurant management and bar teams to ensure seamless service.
• Oversee shift operations including staffing, POS, cash handling and cost control.
• Utilise food, wine and beverage knowledge to drive sales and improve restaurant performance.

Skills

Leadership

Coaching

Guest service

Communication

Time management

Relationship building

Grooming & presentation

POS systems

Cash handling

Cost control

Tools

POS systems

Job description

• Gold Coast | RACV Royal Pines Resort | Full-time
• Generous employee benefits & discounts on RACV products & resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About this opportunity

We’re looking for an experienced and passionateFood & Beverage Supervisor to join our food & beverage outlets team at RACV Royal Pines Resort, leading dinner service across two contemporary à la carte dining outlets, Arakawa and Amici Restaurants. From the vibrant Mediterranean-inspired dining experience of Amici to the distinctive Japanese flavours of Arakawa, you’ll have the opportunity to work across two unique restaurant concepts while developing your leadership skills in a premium resort environment. This is a hands‑on role for someone who loves being on the floor, leading from the front and creating memorable experiences for every guest.

This could be just the right role for you?

As the Food & Beverage Supervisor, you’ll support the outlets management team in delivering smooth, professional and engaging dinner service. You’ll bring energy to the floor, set the standard for your team and ensure every guest receives genuine, attentive service from arrival through to their final farewell. Your key responsibilities include:

• Lead and motivate the F&B team to deliver exceptional dinner service across Arakawa and Amici Restaurants
• Lead from the floor, supporting service and creating memorable guest experiences
• Coach and develop team members, building their confidence, product knowledge and service skills
• Work closely with chefs, restaurant management and bar teams to ensure seamless service
• Oversee shift operations including staffing, POS, cash handling, service standards and cost efficiencies
• Use your food, wine and beverage knowledge to drive sales, resolve guest feedback and continually improve restaurant performance

What you’ll need to be successful

• Availability & flexibility to work predominately afternoon/evening from 3.30pm on a weekly rotating roster, including weekends & public holidays
• Previous experience as a Food & Beverage Supervisor, Team Leader or a senior role, preferably within a 4/5 star hotel/resort or a contemporary à la carte restaurant
• A genuine passion for creating exceptional dining and guest experiences
• Developed knowledge of restaurant operations, food, wine and beverage and service standards
• Confidence supervising, coaching and providing feedback to team members
• Experience with POS systems, cash handling and day-to-day restaurant operations, with an understanding of labour and beverage cost control
• Excellent time management, communication and relationship-building skills
• Excellent grooming & personal presentation

We are offering

• Permanent Full-time
• Competitive salary + penalties for evenings, weekends & public holidays + 12% super
• Generous employee benefits & discounts on RACV products & resorts
• Great team culture and a values led organisation with employee of the month awards & recognition programs
• Training and career development opportunities
• Uniform
• Parking onsite

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.