Food & Beverage Attendants

West HQ; Sydney; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Complimentary daily meal

Complimentary gym membership and staff

Job summary

West HQ is seeking experienced hospitality professionals to deliver outstanding service across our diverse outlets. You’ll roles across Eat St. Bar, New Town Thai Street Food, Steak & Oyster Co., Corner Café, Southern Terrace Café, Shared Services, and Functions & Events.

You’ll provide friendly, confident service, take orders with a smile, and upsell to enhance the guest experience. Candidates should be well-presented, communicative, and dedicated to great service in dynamic environments.

Qualifications

• Previous experience in hospitality is essential (cafés, restaurants, bars or events).
• Confident communicator who enjoys talking to people.
• Charismatic and outgoing – not afraid to start a conversation.
• Team player with a strong work ethic and eye for detail.
• Passionate about great service and creating memorable moments.
• Well-presented and professional at all times.

Responsibilities

• Providing friendly, confident, and efficient service.
• Taking food and beverage orders with accuracy and a smile.
• Serving beverages and food across outlets as assigned.
• Upselling and recommending items to enhance the guest experience.
• Keeping all areas clean, well-presented, and guest-ready.
• Checking in with customers to ensure happiness and care.
• Supporting your team and maintaining great communication during busy periods.

Skills

Customer service

Communication

Teamwork

Upselling

Job description

Are you an experienced hospitality professional who thrives in busy, customer-focused environments? We want to hear from you!

• Complimentary daily meal
• Complimentary gym membership & staff benefits

About the role:

You'll be an all-rounder - delivering outstanding service across our diverse range of outlets, keeping dining areas looking their best, and engaging with our guests at every opportunity.

Depending on your skills and experience, you may be interested in - or selected for - one of our following areas:

• Eat St. Bar - Relaxed bar & dining with a modern twist
• New Town Thai Street Food - Authentic Thai flavours served fast
• Steak & Oyster Co. - Premium grill and seafood dining
• Corner Café - A bustling café known for its beautiful coffee and fresh pastries
• Southern Terrace Cafe - snack central located on our gaming floor
• Shared Services Team - focused on cleanliness, main dining areas presentation, and customer care
• Functions and Events - From corporate functions to large-scale celebrations, be part of delivering unforgettable experiences

The day-to-day:

Providing friendly, confident, and efficient service

Taking food and beverage orders with accuracy and a smile

Serving everything from coffees to cocktails—depending on your placement

Upselling and recommending items to enhance the guest experience

Keeping all areas clean, well-presented, and guest-ready

Checking in with customers to ensure they’re happy and well looked after

Supporting your team and maintaining great communication during busy periods

Our Perfect Fit:

• Previous experience in hospitality is essential (café, restaurant, bar, or events).
• A confident communicator who enjoys talking to people
• Charismatic and outgoing - you’re not afraid to start a conversation
• A team player with a strong work ethic and eye for detail
• Passionate about great service and creating memorable moments
• Well-presented and professional at all times
• Knowledge of wine, spirits, or cocktails is a big advantage (essential for some venues)
• Dedicated to doing the job well - no shortcuts, no excuses
• Comfortable working across different venues and service styles
  
• Full Australian work rights
• Willingness to undertake a pre-work medical (for those working in Events).

Why Join West HQ?

At West HQ, we believe people are at the heart of everything we do. We’re proud to offer a workplace that’s inclusive, forward-thinking, and filled with passionate professionals who love what they do. Here, your growth, wellbeing, and contributions are not just valued - they're celebrated.

When you join us, you'll enjoy a range of exclusive staff benefits designed to support your lifestyle, reward your hard work, and keep you feeling your best: