Food & Beverage and Operations Manager

ICC Sydney; Sydney; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Free daily meals

Uniform supplied and laundered

Discounted car parking

Paid wellbeing leave

Novated leasing and salary sacrificing

Health insurance offers

Job summary

ICC Sydney is seeking a passionate and experienced Food & Beverage professional to join our world-class team as Event Delivery Manager. You will lead a large, diverse team across event operations and F&B services, coordinating with logistics, technical services, and hospitality to deliver outstanding experiences.

You will drive service excellence, manage complex events, ensure safety and compliance, and build strong relationships with internal and external stakeholders to uphold ICC Sydney’s

Qualifications

• Demonstrated experience leading large-scale food & beverage operations in venues, hotels, convention centres or stadiums.
• Minimum four years industry experience including two years in a senior supervisory role.
• Valid NSW Responsible Service of Alcohol accreditation.
• Demonstrated ability to deliver high-level customer service and lead large operational teams.

Responsibilities

• Act as the key contact and escalation point for clients and stakeholders during event tenancy.
• Lead, mentor, and manage a large, diverse team across event operations and F&B services.
• Oversee coordination with internal departments to ensure end-to-end event delivery.
• Drive operational excellence by maintaining best-in-class client service and guest experience standards.
• Oversee delivery of premium F&B and operations across multiple events, ensuring compliance and financial targets.

Skills

Event operations leadership

Team leadership

Customer service

Communication

WH&S compliance

NSW liquor laws knowledge

Working rights in Australia

Education

NSW Responsible Service of Alcohol accreditation

Job description

At ICC Sydney, Australia’s leading convention,exhibition and entertainment precinct, we’re more than just a world class venueand brand – we’re a community of passionate professionals dedicated to puttingour people first. As part of our close-knit team, you’ll help deliverunforgettable events and experiences in a space that fosters creativity andcollaboration.

The Consortium involving Darling HarbourLive, Placemaking NSW, and ICC Sydney, as part of the Public PrivatePartnership (PPP) delivering ICC Sydney, includes the architectural landmark –The Cutaway, as part of the PPP portfolio. With its striking architecture andprime location in the heart of Barangaroo, The Cutaway is a premium stage forfestivals, immersive experiences, corporate launches, exhibitions, gala dinnersand creative industry showcases – making it an extraordinary location for ourteam members to work.

We prioritise inclusivity andsupport, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don’thesitate to reach out to our team at [e-mail] or call 02 92157188. You can also connect with one of our internal diversity streams foradditional support.

About this opportunity:

ICC Sydney arelooking for a passionate and experienced, Food & Beverage professional asour next Event Delivery Manager to join our world-class team. No two days willbe the same while you empower our team to deliver extraordinary service for amultitude of events across our venues.

Our ideal candidate is aconfident Food & Beverage operational leader with a proven track record indelivering large and complex events, and high-volume food & beverage servicespreferably within large scale events venues or sports arenas. You shouldpossess a passion and deep understanding of food & beverage operations,including operational delivery, security, risk, and safety and proven successin managing complex operations with onsite execution. Excellent written andverbal communication skills are essential, to create relationships with bothinternal and external stakeholders, assisting in the delivery of world classevents.

In this role, you will:

• Act as the key point of contact and escalation for clients and stakeholders during event tenancy, ensuring all service requests, operational needs, and issues are resolved efficiently and to the highest standard.
• Lead, mentor, and manage a large, diverse team across event operations and food & beverage services, fostering a high-performance culture focused on service excellence and accountability.
• Oversee coordination with internal departments including logistics, technical services, and hospitality to ensure seamless, end-to-end event delivery.
• Drive operational excellence by implementing and maintaining best-in-class standards in client service and guest experience, reinforcing ICC Sydney’s reputation as a premium event destination.
• Oversee the delivery of premium food & beverage and operations across multiple events, ensuring extraordinary guest experiences, compliance with responsible service requirements, effective workforce deployment, and achievement of service, quality, and financial performance targets.

Why ICC Sydney?

ICC Sydney offers more than just a job – we provide the chance to bepart of something extraordinary. We create world class experiences while fostering acollaborative, inclusive culture where your ideas and skills are valued.

As part of ourteam, you’ll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:

• Free and fresh daily meals.
• Uniform supplied and laundered
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave.
• Purchased leave, novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us, on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• Asan international company, Legends Global can offer future career opportunitiesthroughout our global network of venues.
• CBD location closeto public transport and in the heart of the Darling Harbour precinct.

ICC Sydney iscommitted to prioritisingequitable, sustainable and innovative practices for all team members andvisitors. This includes people with all abilities, First Nations Peoples,people across all generations, LGBTQIA+ individuals, new Australians, parentsand carers, and families of all structures. Our diverse, passionate team drivesa culture of collaboration, inclusion and service excellence.

Required Skills & Experience:

This is a great opportunity to be part of a high performingteam who oversee the delivery of over 700 events a year. If you love event operations,food and beverage, thrive in a high energy fast-paced environment and have acollaborative and inclusive approach to event operations management, then thisrole might be for you. You will also have:

• Demonstrated experience leading large-scale food & beverage operations, specifically within venues, hotels, convention centres or stadiums.
• Minimum four years industry experience including two years in a senior supervisory role.
• Valid NSW Responsible Service of Alcohol accreditation.
• Demonstrated ability to deliver a high level of customer service.
• Demonstrated ability to lead large operational teams.
• Working knowledge of WH&S legislation, risk assessment practices, food safety standards and NSW liquor laws and regulations.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders across multiple teams
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities
• Willingness to work in a team or autonomously with minimal direction.
• Valid working rights in Australia.
• You must be 18 years or over.

To be eligible for employment you must have valid working rights in Australia.

Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process.

A NSW Government project, ICC Sydney was delivered in partnership with Darling Harbour Live, comprising Capella Capital, ASM Global, Lendlease, Hostplus, Aware Super, and Spotless FM.