Food and Beverage Team Leader

Accor; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Pullman Quay Grand Sydney Harbour, part of Accor, is seeking a dynamic Food & Beverage Team Leader to guide a diverse dining team across busy service periods and events, ensuring guest satisfaction and consistent service standards.

You will drive smooth operations with hands-on leadership, foster teamwork, and contribute to memorable dining experiences in a premium harbour setting.

Qualifications

• Experience in food & beverage service and event hospitality.
• Strong guest communication and teamwork skills.
• Willingness to work early mornings, evenings, weekends and holidays.
• Must hold RSA or equivalent qualification for the location.

Responsibilities

• Lead by example during busy service periods.
• Collaborate with the team and motivate for exceptional results.
• Create a welcoming atmosphere and craft memorable experiences for guests.
• Upsell experiences to enhance guest satisfaction.
• Turn challenges into opportunities and expand product knowledge.

Skills

F&B service

Guest communication

Team leadership

Roster flexibility

RSA certification

Job description

Pullman Quay Grand Sydney Harbour, where your workplace is as iconic as the view.

Perfectly positioned in Circular Quay, our hotel offers luxurious one- and two-bedroom apartments with postcard-worthy views of the Sydney Harbour Bridge. As a unique hybrid of premium hotel accommodation and long-term residential living, we deliver a diverse, personalised guest experience unlike anywhere else in Sydney.

Our food & beverage portfolio features two standout venues. Flaminia, created in collaboration with the acclaimed Pilu team, offers an elevated modern Italian dining experience with a harbourside perspective. Acapulco ElVista, developed in partnership with the award winning Maybe Sammy group, brings a bold coastal Latin bar concept with world class cocktails and vibrant energy.

With exceptional meeting and event spaces designed for everything from high-end corporate functions to iconic harbourside weddings, joining our team means being part of a property where every day feels remarkable.

Be part of a team that creates unforgettable moments, set against one of the world’s most breathtaking backdrops.

Purpose

As a Food & Beverage Team Leader, you play a significant role in organising various dining experiences. Your primary goal is to guide a cohesive team, ensuring smooth food and beverage operations. Your dedication to precision, guest satisfaction, and teamwork will be essential for the success of every dining experience.

Primary Responsibilities

• You set the pace and lead by example during busy service periods
• Collaborate with the team and spark motivation to attain exceptional results together
• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more
• When challenges arise, your ability to transform obstacles into opportunities shines
• Proactively source information to increase your product knowledge

Skills And Experience

• Proficiency in food & beverage protocols, encompassing table & event service, beverage expertise, and coffee crafting skills
• Confidence in communicating with guests and colleagues for seamless teamwork
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.