Food and Beverage Supervisor @ Sydney Airport

Emirates Leisure Retail (Australia) Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Travel discount opportunities with EMR

F&B discounts across venues

Career growth and ongoing training

Employee health and wellbeing program

Rewards and recognition program

Swag Store discounts

Job summary

Emirates Leisure Retail Australia New Zealand (ELRANZ) seeks a Food and Beverage Supervisor at Sydney Airport to lead a busy café/restaurant team. You will support daily operations, ensure service standards, and foster a positive, productive work environment in a busy airport setting.

The role requires the ability to manage rostering, train staff, and maintain quality while delivering excellent guest experiences during peak periods.

Qualifications

• Minimum 1 year of experience in a supervisory role within the café/restaurant industry.
• Strong bartending experience, including cocktail preparation and spirit knowledge.
• Able to train and supervise Front of House team members.

Responsibilities

• Live, breathe and deliver our company values to your team.
• Serve customers with enthusiasm and maintain high service standards.
• React to service barriers to ensure smooth and efficient service.

Skills

Supervisory experience

Bartending

Front of House supervision

Communication

Problem solving

Job description

Food and Beverage Supervisor @ Sydney Airport

Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30+ premium dining venues across major airports in Australia and New Zealand. As a dynamic subsidiary of the Dubai-based ELR/MMI group, who own and manage over 300 establishments globally and as part of the prestigious Emirates Group, ELRANZ continues to redefine airport dining with high-profile partnerships and innovative service delivery.

THIS ROLE/LOCATION

We're looking for an experienced and energeticSupervisor to join our team at Sydney Airport.

This is a fantastic opportunity for someone who thrives in a busy hospitality environment, enjoys working with people, and takes pride in delivering great customer experiences. You'll play an important role in supporting daily operations, maintaining service standards, and helping create a positive and productive team environment.

No two days are the same in an airport setting, so we're looking for someone who can stay calm under pressure, adapt quickly, and keep things running smoothly during peak trading periods.

KEY RESPONSIBILITIES (but not limited to)

• Live, breathe and deliver our company values out to your team members
• Serve our valued customers with enthusiasm
• Reacts to service barriers to ensure smooth & efficient service
• Monitor and train on guest service to maintain high standards
• Provide training to the team on how to maximise sales through average check growth (ATV)
• Manages roster and absenteeism when manager is not on shift
• Ensures all tools and procedures are used/followed at all times to ensure consistent quality, and that team members are aware of these processes and trained accordingly
• Implement and monitor continuous improvement systems and processes
• Maintains store cleanliness standards including completion of daily, weekly and monthly cleaning checklists.

SKILLS AND EXPERIENCE

• Minimum 1 year of experience in a supervisory role within the café/restaurant industry
• Strong bartending experience, including cocktail preparation, spirit knowledge, and delivering exceptional customer service in a high-volume environment.
• Able to train and supervise Front of House team members
• Excellent communication, leadership and problem solving skills
• A passion for great guest service
• A keen focus on processes and compliance & ensuring quality every time
• Ability to work on a 7 days rotating roster, including weekends and public holidays and early morning shifts

OUR VALUES

• Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
• Service – We deliver exceptional customer experiences and we strive for excellence every time
• Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favouritism
• Quality– We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our customers & crew
• Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities

WHAT WE OFFER

• Travel discount opportunities with Emirates Airline flights
• Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
• Opportunity for career growth and development in addition to ongoing daily training
• Free access to our Employee Health and Wellbeing Assistance Program (TELUS health)
• Reward and Recognition Program
• Shopping Discounts with leading retailers on our online platform (Swag Store)

If you have the drive and passion and strive for excellence every time, we want to hear from you!

We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community.We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Please note:

It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.