Food And Beverage Attendant

Hyatt Hotel Canberra; Canberra; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary meals

Training and development

Laundered uniforms

Discount Hyatt stays

Job summary

Hyatt Hotel Canberra is seeking a Food & Beverage Attendant to support the efficient operation of the department in line with Hyatt International brand standards. You will set up, serve, and clear food and beverages for guests, ensuring courteous and professional service at all times.

Join our team to be part of a luxury heritage property and enjoy benefits such as complimentary meals, staff training, laundered uniforms, and discounted accommodation at Hyatt properties worldwide.

Qualifications

• RSA certificate (Responsible Service of Alcohol)
• Hospitality experience in a hotel or fast-paced environment
• Excellent interpersonal and communication skills
• Superior customer service and the ability to work autonomously or in a team
• Ability to maintain 5-star grooming standards and present a positive first impression
• Flexibility to work on a rotating roster, weekends, public holidays and night shifts

Responsibilities

• Prepare, set up, stock, serve beverages and food following brand standards.
• Take orders and deliver to guest rooms if needed.
• Bus tables and manage guest room trays and carts.
• Set up and break down food service areas.
• Deliver exceptional guest service and uphold Hyatt brand promise.
• Foster positive interactions with guests and colleagues across departments.
• Develop rapport with guests and maintain strong customer relationships.
• Collaborate with other departments to support hotel success.

Skills

Interpersonal skills

Communication

Time management

Customer service

Autonomy

Teamwork

Grooming standards

Job description

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other. As a valued member of the team you will enjoy:

• Complimentary employee meals
• Training and development opportunities
• Laundered uniforms
• Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

As a Food & Beverage Attendant, you will contribute to and assist the team with the efficient running of the department according to the established brand standards of Hyatt International, providing courteous, professional, efficient and flexible service at all times when setting rooms and serving food & beverages to guests, in order to maximise guest satisfaction.

Working in a team, you will support the Manager in the day to day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

Some of the responsibilities include:

• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Take food and drink orders and deliver to guest room if necessary.
• Bus tables or retrieve trays and/or carts from guest rooms.
• Responsible for food service set up and break down.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to guests and internal customers in other departments as appropriate.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Works in a supportive and flexible manner with other departments in line with our purpose.

Qualifications

• Previous Food & Beverage experience in hotel environment or similar fast-paced environment
• A valid and current Responsible Service of Alcohol (RSA) certificate
• Exceptional interpersonal, communication and time management skills
• Superior customer service skills along with the capability of working both autonomously and as part of a team
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating roster, including weekends and public holidays and nights

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

Food and Beverage Attendant • Canberra, ACT, AU