FOH Shift Leader: Own the Guest Experience

Bluegrass BBQ; Albion; On-site; AUD 45,000 - 58,000; Full time

Benefits offered by this job

Casual position

Progression opportunities

On-site Albion location

Salary negotiable after probation

Job summary

Bluegrass BBQ Albion is seeking a Team/Shift Leader to take owner- ship of the FOH operation and drive guest experiences. This casual leadership role sits under the Restaurant Manager, focusing on leading a busy FOH team, running efficient shifts, and upselling to drive sales.

The ideal candidate will have previous FOH supervisory experience, strong leadership, and a passion for hospitality. This is a great progression opportunity with management support and a pathway to further responsibility

Qualifications

• Previous experience in a FOH supervisory or management role.
• Strong leadership and communication skills.
• Experience working in a busy hospitality environment.
• The ability to lead a team through busy services.
• A strong understanding of guest experience and service standards.
• A commercial mindset with delivering great customer service.
• The ability to lead people.
• Excellent attention to detail.
• A positive attitude and the energy to empower the team.

Responsibilities

• Lead our FOH team.
• Run organised, efficient and high-performing shifts.
• Deliver consistently excellent guest experiences.
• Drive sales through service, engagement and upselling.
• Lead by example and set the standard for the team.
• Maintain high standards of presentation, cleanliness and service.
• Assist with training and development of team members.
• Handle guest feedback and resolve issues professionally.
• Support the Restaurant Manager with the overall operation of the venue.
• Take ownership when the Restaurant Manager isn’t on site.

Skills

FOH leadership

Team leadership

Communication skills

Guest experience focus

Upselling

Training and development

Attention to detail

Ownership mindset

Job description

Bluegrass BBQ Albion is seeking a Team/Shift Leader to take owner- ship of the FOH operation and drive guest experiences. This casual leadership role sits under the Restaurant Manager, focusing on leading a busy FOH team, running efficient shifts, and upselling to drive sales.

The ideal candidate will have previous FOH supervisory experience, strong leadership, and a passion for hospitality. This is a great progression opportunity with management support and a pathway to further responsibility