Flock Leader - Rouse Hill

The Glen Hotel Pty; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Pappa Flock is seeking a proactive Shift Leader in Sydney to set the tone and energize the team on every shift. You’ll coach, develop Flock Members and drive a standout guest experience in a fast-paced environment.

You’ll lead by example, ensure food quality and safety standards, handle peak periods, and help build a high-performing team culture with opportunities to progress into restaurant leadership.

Qualifications

• Experience coaching and developing others.
• Thrives in fast-paced environments and leads by example.
• Interested in a pathway into restaurant management.

Responsibilities

• Leading shifts with confidence, energy and purpose
• Coaching and developing team members in real time
• Driving outstanding guest experiences
• Maintaining food safety and cleanliness
• Managing peak periods and solving problems on the fly

Job description

10/14 Market Lane, Rouse Hill, NSW, 2155, AUSTRALIA

Lead the Shift. Lift the Team. Create the Experience.

At Pappa Flock, we're not just serving chicken. We're creating moments that matter.

As a Shift Leader, you'll be the person setting the tone, driving the energy and bringing our Guest experience to life every single shift.

You'll coach the team, support operational excellence and ensure every Guest leaves thinking: "Yep... I'll be back."

If you're ready to take the next step in your leadership journey and want to be part of a growing brand with big ambitions, we'd love to meet you.

What You'll Be Doing

Leading shifts with confidence, energy and purpose

Coaching and developing Flock Members in real time

Creating an environment where people love coming to work

Driving outstanding Guest experiences

Supporting food quality, speed and operational excellence

Managing peak periods and solving problems on the fly

Maintaining food safety, cleanliness and workplace safety standards

Helping build a strong, high-performing team culture

This Role Is Perfect For Someone Who...

Gets a buzz from coaching and developing others

Thrives in fast-paced environments

Leads by example rather than from the sidelines

Stays calm under pressure

Takes ownership and gets things done

Wants a pathway into restaurant management

What Success Looks Like

At Pappa Flock, great Shift Leaders:

Build team confidence

Deliver exceptional Guest experiences

Coach more than they correct

Lead with accountability

Make every shift better than they found it

What's In It For You?

Flexible shifts around school, uni and life

Full training provided

Career pathways into Crew Coach, Shift Supervisor and Leadership roles

Staff discounts and team rewards

A fun, supportive team environment

Skills that will stay with you for life

Why Pappa Flock?

Because great food doesn't happen by accident.

Behind every tender, box and meal is a team that genuinely cares about quality and consistency. If you're someone who likes getting stuck in, working with great people and seeing the results of your hard work, you'll fit right in.

In Tenders We Trust.

Screening Questions

• Why do you want to work for Pappa Flock?
• Tell us about a time you helped someone improve. This could be at work, school, sport, a volunteer role or even helping a friend. What was it, what did you do.
• You are running a busy shift and notice a team member standing around while others are under pressure. What would you do and why?
• What do you think makes a great leader?
• You have a new team member on your shift. What would you do to help them feel welcome and successful?