Flexible Claims Delivery Analyst: Drive Improvements

26RACIA RAC Insurance Pty Limited; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Free Roadside Assistance and RAC perks

Community engagement opportunities

Job summary

RAC in Western Australia seeks a skilled Claims Delivery Analyst to coordinate, analyse, and evaluate claims improvement opportunities and defects. You will support initiatives from concept to delivery, conduct stakeholder needs analysis, and communicate business requirements clearly.

You will provide regular reports and insights to stakeholders, act as SME for initiatives, coordinate UAT, train users on new processes, and maintain knowledge in Confluence as part of continuous improvement.

Qualifications

• Broad insurance frontline or operational support experience with strong member service acumen.
• Project support experience (highly desirable).
• Tertiary qualifications in a related field (e.g., Commerce, Technology, Business Analysis).
• Excellent oral and written communication skills.
• Strong analytical problem‑solving skills with keen attention to detail.

Responsibilities

• Coordinate and analyse claims improvement opportunities and defects.
• Contribute to driving initiatives and projects from concept to delivery.
• Conduct stakeholder needs analysis, manage expectations, and communicate business requirements clearly.
• Provide regular reports and insights to stakeholders at all levels, ensuring effective change management.
• Represent the views and requirements of the business, acting as a SME for initiatives and projects.
• Coordinate User Acceptance Testing (UAT) to ensure system enhancements are efficient, functional, and user-friendly.
• Prepare and deliver testing recommendations, manage system outages, and mitigate potential impacts.
• Research and analyse operational processes using data analysis, observation, interviews, and claim reviews.
• Groom product backlogs and roadmaps.
• Capture end-user requirements and prepare training materials for successful implementation of business process and technical changes.
• Maintain up-to-date knowledge and processes within our Knowledge Management system and Confluence.
• Attend and contribute to stand-ups, working groups, showcases, and retrospectives.

Skills

Insurance frontline

Operational support

Analytical skills

Stakeholder comms

Change management

Education

Commerce/Technology/Business Analysis degree

Tools

Confluence

Job description

RAC in Western Australia seeks a skilled Claims Delivery Analyst to coordinate, analyse, and evaluate claims improvement opportunities and defects. You will support initiatives from concept to delivery, conduct stakeholder needs analysis, and communicate business requirements clearly.

You will provide regular reports and insights to stakeholders, act as SME for initiatives, coordinate UAT, train users on new processes, and maintain knowledge in Confluence as part of continuous improvement.