Claims Optimization & Delivery Analyst

RAC WA; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

RAC WA is seeking a Claims Delivery Analyst to coordinate, analyze, and evaluate claims improvement opportunities and defects within our Insurance Claims Services division. You will drive initiatives from concept to delivery and lead UAT to ensure improvements are efficient and user-friendly.

You will translate business needs into technical requirements, maintain knowledge bases, and prepare training materials while collaborating with stakeholders across levels.

Qualifications

• Broad insurance frontline or operational support experience with strong member service acumen.
• Project support experience (highly desirable).
• Excellent oral and written communication skills.
• Strong analytical problem‑solving skills with keen attention to detail.
• Ability to translate business needs into technical requirements and ensure successful implementation.

Responsibilities

• Coordinate and analyse claims improvement opportunities and defects.
• Contribute to driving initiatives and projects from concept to delivery.
• Conduct stakeholder needs analysis, manage expectations, and communicate business requirements clearly.
• Provide regular reports and insights to stakeholders at all levels, ensuring effective change management throughout all stages.
• Represent the views and requirements of the business, acting as a subject matter expert or pseudo‑Product Owner for initiatives and projects.
• Coordinate User Acceptance Testing (UAT) to ensure system enhancements are efficient, functional, and user‑friendly.
• Prepare and deliver testing recommendations, manage system outages, and mitigate potential impacts.
• Research and analyse operational processes using data analysis, observation, interviews, and claim reviews.
• Groom product backlogs and roadmaps.
• Capture end‑user requirements and prepare training materials for successful implementation of business process and technical changes.
• Maintain up‑to‑date knowledge and processes within our Knowledge Management system and Confluence.
• Attend and contribute to stand‑ups, working groups, showcases, and retrospectives.

Skills

Insurance experience

Stakeholder mgmt

Analytical skills

Communication

Requirements analysis

Prioritisation

Education

Commerce/Technology/Business Analysis degree

Job description

RAC WA is seeking a Claims Delivery Analyst to coordinate, analyze, and evaluate claims improvement opportunities and defects within our Insurance Claims Services division. You will drive initiatives from concept to delivery and lead UAT to ensure improvements are efficient and user-friendly.

You will translate business needs into technical requirements, maintain knowledge bases, and prepare training materials while collaborating with stakeholders across levels.