Fleet Quality Assurance Manager

Tjm Chipping Norton; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

4 weeks annual leave

Free onsite parking

Training and professional development

Job summary

TJM Chipping Norton is seeking a Quality Assurance Manager to lead a workshop-focused QA program and ensure compliant, commercially sound fleet services for customers. The role involves hands-on vehicle fit-out alongside strategic QA responsibilities.

The successful candidate will manage QA processes, train staff, and liaise with the Director on commercial matters while driving quality service standards across the workshop.

Qualifications

• Extensive hands-on motor mechanic/automotive electrician knowledge required.
• Proven track record in Quality Assurance with business outcomes.
• Relevant qualifications or equivalent experience in the motor vehicle industry.

Responsibilities

• Lead and manage the workshop team to deliver quality outcomes.
• Deliver training to the workshop team and contractors on QA/compliance.
• Promote a culture of quality and customer service within the organisation.
• Demonstrate thorough knowledge of services and convey to customers.
• Develop solutions to meet customer service needs in a timely manner.
• Ensure serviceability of equipment including calibration and issue identification.
• Integrate required equipment into new vehicle commissioning without violating legislation or standards.

Skills

Motor mechanic knowledge

Quality Assurance experience

Driver's licence (NSW)

Education

Motor vehicle industry qualifications

Job description

he Quality Assurance Manager is responsible for the implementation and management of the quality assurance compliance program. The role is responsible for providing a compliant and commercially sound fleet service for the our customers. This role is also hands on, as the successful candidate is expected to be involved in the day to day fitment of the vehicles that are in the workshop as required.

The Purpose of the Role

1. Manage the performance of the team to build, support and drive a workshop team.
2. Deliver training to the workshop team and contractors regarding quality assurance/compliance program to educate and promote best practice.
3. Support a culture of quality customer service in the organisation.
4. Demonstrate a thorough knowledge of the services provided and relay to customers.
5. Consider customer service requirements and develop solutions to meet needs in a timely manner
6. Ensure serviceability of specialised and standard equipment including calibration, issue identification.
7. Incorporate all required equipment into the development of new vehicle commissioning without impeding on legislation, requirements and standards.

This role has autonomy to make administrative decisions in regards to the Vehicle Technical function within Fleet Services in line with Australian Design Rules. The role also makes day-to-day decision on commercial and contractual matters in liaison with the company Director.

Essential requirements

• Extensive motor mechanic / automotive electrician knowledge.
• Strong experience in Quality Assurance with a record of achieving business outcomes.
• Relevant qualifications and/or equivalent experience in the motor vehicle industry
• Current NSW driver's licence.
• Co-operate across work areas to improve outcomes for customers.

This position offers an attractive remuneration package depending on qualifications, skills and experience. The package includes base salary, compulsory superannuation and generous four weeks annual leave. Our great working conditions include free onsite parking, training and professional development opportunities.