Fleet Operations Specialist

Heart of Australia; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Heart of Australia seeks a Fleet Operations Specialist to coordinate day-to-day fleet compliance, maintenance, and driver support from our Toowong office. You will manage CoR, inspections, registrations and maintenance bookings while assisting drivers with operational issues.

The role requires strong heavy-vehicle knowledge, organisation, and experience coordinating workshops. A proactive approach and solid reporting skills are essential.

Qualifications

• You are a proactive, practical individual who owns problems and keeps operations moving.
• Experience in fleet coordination, transport operations, heavy vehicle maintenance or fleet compliance.
• Solid understanding of heavy vehicle operations and Chain of Responsibility requirements.
• Knowledge of fatigue management, vehicle inspections and preventative maintenance processes.
• Experience coordinating external workshops, contractors and mechanical repairs.
• Strong administration, record-keeping and reporting skills.

Responsibilities

• Coordinate and maintain Chain of Responsibility (CoR) compliance systems.
• Audit driver trip records, inspections, logbooks, and fatigue documentation.
• Manage vehicle registrations, inspections, and regulatory administration.
• Coordinate servicing, repairs, and maintenance bookings for fleet assets.
• Support drivers by addressing inquiries and coordinating repairs.
• Prepare fleet performance and compliance reports for management.

Skills

Fleet coordination

Heavy vehicles

CoR compliance

Driver support

Telematics

Navman

Microsoft Office

Navman telematics

Fleet software

Tools

Navman

Microsoft Office

Job description

Fleet Operations Specialist

We are seeking a full-time experienced and highly organised Fleet Operations Specialist to play a key role in keeping our vehicles roadworthy, our drivers supported and our operations running smoothly.

About us

Heart of Australia embodies the most innovative approach to front-line specialist medical service delivery, specifically aiming to help Australian's whose lives are threatened by this nation's vast distances. We are committed to ensuring all Australians can access high-quality care closer to home.

Our state of the art, custom engineered, mobile medical clinics have travelled many kilometres and saved many patients who are at risk remotely.

We are very proud of our exceptional service delivery and our strong reputation for safely and efficiently delivering our medical services in a timely and regular manner.

The Role

Reporting to the Fleet Manager, you will be based at our Toowong Office (Mon to Fri 8:30am to 5:00pm). You will be responsible for the day-to-day coordination of fleet compliance, preventative maintenance, defect management and driver operational support.

This is a hands-on coordination role requiring strong organisational skills, sound heavy vehicle knowledge and the ability to manage competing priorities in a fast-paced operational environment.

You will be the first point of contact for drivers while they are deployed on circuit, helping resolve day-to-day operational issues, coordinating maintenance and ensuring potential safety and compliance concerns are promptly addressed.

Key Responsibilities

Fleet Compliance & Chain of Responsibility

• Coordinate and maintain Chain of Responsibility (CoR) compliance systems in accordance with Heavy Vehicle National Law (HVNL).
• Audit driver trip records, pre-start inspections, logbooks and fatigue compliance documentation.
• Identify compliance issues, investigate recurring defects and elevate concerns to the Fleet Manager.
• Manage traffic infringements, toll accounts, fuel cards and associated regulatory administration.
• Monitor vehicle registrations, Certificates of Inspection and other statutory requirements.

Fleet Maintenance & Asset Management

• Maintain the preventative maintenance schedule across prime movers, mobile clinics, trailers and support vehicles.
• Coordinate servicing, mechanical repairs, inspections and maintenance bookings.
• Monitor vehicle utilisation, odometer readings, generator hours and telematics data through Navman.
• Coordinate repair quotes, insurance claims, warranty matters and incident documentation.
• Monitor outstanding defects and ensure maintenance work is completed within required timeframes.

Driver Support & Maintenance Coordination

• Act as the primary operational contact for drivers while deployed on circuit.
• Respond to incoming driver enquiries, breakdowns and mechanical defect notifications.
• Assess reported defects and coordinate appropriate maintenance or emergency repair solutions.
• Liaise with external workshops, mobile mechanics and recovery providers.
• Monitor repair progress and verify completed works and contractor invoices.

Operational & Deployment Support

• Assist with the preparation and coordination of driver rosters, ensuring fatigue management requirements are considered.
• Coordinate new driver inductions, technical briefings and vehicle safety documentation.
• Prepare fleet performance, maintenance and compliance reports for management.
• Work closely with the Fleet Manager and Operations team to support efficient deployment of our mobile clinics.

About you

• You are a proactive and practical individual who enjoys taking ownership, solving problems and keeping operations moving.
• Previous experience in fleet coordination, transport operations, heavy vehicle maintenance or fleet compliance.
• A sound understanding of heavy vehicle operations and Chain of Responsibility requirements.
• Knowledge of fatigue management, vehicle inspections and preventative maintenance processes.
• Experience coordinating external workshops, contractors and mechanical repairs.
• Strong administration, record-keeping and reporting skills.
• Confidence using fleet management systems, telematics and Microsoft Office.
• Excellent communication skills and the ability to build positive relationships with drivers and service providers.
• The ability to prioritise competing demands and respond calmly to operational issues.

You will be required to meet Heart of Australia’s employment criteria which may include but not be limited to a criminal history check and full medical.

Further information

At Heart of Australia, you'll be part of a passionate team working to improve access to healthcare for rural and remote Australians.

If you're looking to for a career where you can make a meaningful difference, we'd love to hear from you.

To find out more about us, visit www.heartofaustralia.com