Fleet Operations Coordinator

A2B Australia Limited; Australia; On-site; AUD 55,000 - 70,000; Full time

Job summary

A2B Australia Limited is part of ComfortDelGro Australia and operates the Tiger Fleet for car rentals and leases. We are seeking a reliable Fleet Administration Officer to provide high‑quality admin and operational support to keep fleet activities running smoothly.

You will manage vehicle key handovers, process pay-ins, reconcile accounts, and serve as the main contact for driver and vehicle enquiries, with a focus on accuracy, structure and continuous improvement.

Qualifications

• Previous experience in administrative, operations or fleet support
• Experience with financial administration including pay-ins and reconciliations
• Ability to maintain accurate records and documentation
• Experience handling driver enquiries professionally
• Familiarity with WHS policies and reporting

Responsibilities

• Manage vehicle key handovers and distribution
• Process Tiger Fleet driver pay-ins accurately
• Reconcile fleet and driver accounts using journals and ledgers
• Act as main contact for driver and vehicle enquiries
• Provide general administrative and operational support across Tiger Fleet
• Support initiatives to grow car rental and lease volumes
• Maintain accurate and up-to-date fleet records and documentation
• Ensure office supplies, equipment and shared services are maintained
• Comply with Health & Safety policies and safe work practices
• Contribute ideas for continuous improvement initiatives

Skills

Administrative experience

Fleet support

Financial administration

Record keeping

Customer enquiries

Education

Certificate III in Business Administration

Tools

Accounting software

Job description

A2B Australia is part of the ComfortDelGro Australia (CDC) Group, the country’s leading taxi network and a major provider of mobility, technology, and payment solutions.

Through our iconic brands 13cabs, Silver Service, Swan Taxis and Cabcharge we deliver end‑to‑end transport experiences, from booking and dispatch through to safe, reliable travel and seamless payment. Our services support corporate, community and disability customers nationwide.

Our network is Australia’s largest, with 7,000+ vehicles and 11,500 drivers, supported by contact centres, technology hubs and in‑field support teams. We power drivers, operators and passengers with dispatch, navigation, in‑car tech, apps and payment solutions across Australia and globally.

The A2B Way

We care about our customers, our business and each other. We work as one connected team, value accountability and collaboration, and encourage innovation to shape the future of mobility. We invest in wellbeing, safety, learning and development, recognise high performance, and celebrate diversity and inclusion.

About the Role

We’re looking for a reliable and organised Fleet Administration Officer to provide high-quality administrative and operational support to our Tiger Fleet team. This role plays a vital part in keeping fleet operations running smoothly while supporting the Tiger Fleet Manager to drive growth in car rentals and leases.

If you enjoy structure, accuracy and working in a fast‑paced environment with varied responsibilities, this could be an excellent next step for you.

• Key ResponsibilitiesManage vehicle key handovers, including collection, control and distribution to drivers


• Process Tiger Fleet driver pay‑ins accurately and on time


• Reconcile fleet and driver accounts using journals, ledgers and supporting records


• Act as the main point of contact for driver account and vehicle enquiries


• Provide general administrative and operational support across Tiger Fleet


• Support initiatives to grow car rental and lease volumes


• Maintain accurate and up‑to‑date fleet records and documentation


• Ensure office supplies, equipment and shared services are maintained


• Comply with all Health & Safety policies and safe work practices


• Contribute ideas and feedback to continuous improvement initiatives

About You

You’re a calm, organised and detail‑focused administrator who takes pride in accuracy and follow‑through. You enjoy being part of a team, but are equally comfortable working independently and taking ownership of tasks. You communicate clearly, stay composed under pressure, and have a strong customer‑service mindset when dealing with drivers and stakeholders. You’re proactive, accountable, and always looking for ways to improve how things are done.

Experience & Requirements

• Previous experience in an administrative, operations or fleet support role


• Experience with financial administration, including pay‑ins, reconciliations or account processing


• Proven ability to maintain accurate records and documentation


• Experience handling customer or driver enquiries professionally


• Ability to work effectively in a fast‑paced operational environment


• Strong attention to detail with the ability to manage competing priorities


• Experience in fleet, transport, logistics or vehicle‑based operations


• Exposure to rental, lease or asset management environments


• Experience working with accounting systems or financial journals


• Familiarity with WHS policies and reporting


• Experience supporting operational growth or improvement initiatives

Qualifications

• Certificate III in Business Administration or similar (preferred, not essential)

ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.