Fleet Controller | Full Time | Sydney

Followmont Transport Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Supportive work environment

Job summary

Polestar Australia is seeking a Fleet Admin Specialist to provide efficient fleet coordination, support the corporate sales process, and manage order processing with accuracy.

You will monitor invoicing and payments, handle inquiries via the support inbox, and maintain strong relationships with customers, dealers and internal teams while using Salesforce and ServiceNow to track cases and records.

Qualifications

• Experience in automotive, fleet, dealership, or order administration.
• Strong communication and customer-focused approach.
• Excellent organisation and attention to detail.
• Familiarity with CRM systems like Salesforce or ServiceNow is preferred.

Responsibilities

• Manage fleet accounts from quotation and vehicle order through to delivery.
• Coordinate with fleet customers, dealers and internal teams for updates on orders and payments.
• Monitor invoicing and follow up overdue payments.
• Handle fleet enquiries and cases via the support inbox.
• Maintain strong relationships with customers, dealers and stakeholders.
• Use Salesforce and ServiceNow to manage cases and records.

Skills

Customer service

Account management

Order administration

Communication

Relationship building

Tools

Salesforce

ServiceNow

Job description

Our client, Polestar Australia, is continuing to re-model the Australian automotive landscape. This revolutionary luxury automotive brand is seeking a Fleet Admin Specialist

Fleet Admin Specialist

2064 Artarmon Bayside Group BH

Posted today

Job Viewed

Job Description

Our client, Polestar Australia, is continuing to re-model the Australian automotive landscape. This revolutionary luxury automotive brand is seeking a Fleet Admin Specialist

The Fleet Admin Specialist role will focus on and have responsibility for Provision of efficient fleet co-ordination services, support of corporate sales process, co-ordination of order processing, provision of exceptional customer service and accurate management of invoicing related compliance documentation.

Key Responsibilities

• Manage fleet accounts from quotation and vehicle order through to delivery, ensuring orders are processed accurately and on time.
• Coordinate with fleet customers, dealers and internal teams to provide updates on orders, payments, vehicle availability and delivery.
• Monitor payments, pricing and invoicing, following up outstanding accounts and escalating issues when required.
• Manage fleet enquiries and cases through the support inbox, ensuring requests are resolved within agreed timeframes.
• Maintain strong relationships with customers, dealers and internal stakeholders while providing a high level of customer service.
• Use systems such as Salesforce and ServiceNow (SNOW) to manage cases, system requests, invoice amendments and customer records.

About You

• Experience in automotive, fleet, dealership, customer service, account management or order administration.
• Strong communication and relationship-building skills with a customer‑focused approach.
• Excellent organisation and attention to detail, with the ability to manage multiple orders and priorities.
• Confident following up customers, dealers and payments and resolving issues proactively.
• Good understanding of orders, invoicing, pricing and payment processes.
• Experience with Salesforce, ServiceNow or similar CRM systems is highly regarded.

What is on offer?

• Attractive remuneration and long‑term career opportunities
• Ongoing learning and career development
• A dynamic, inclusive and supportive working environment