First Nations Team Lead – Frontline Service Centre

My NRMA; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Travel discounts on cruises

NRMA Holidays Parks & Resorts benefits

Roadside Assistance discounts

Job summary

My NRMA is seeking a First Nations Team Manager to lead a frontline customer service team within our Service Contact Centre. The role is hands-on, with coaching, performance management and development of staff in a culturally safe environment.

You will recruit, onboard and support team members, ensuring high-quality customer experiences while aligning with NRMA’s First Nations commitments and values.

Qualifications

• Experience leading a small to medium-sized frontline customer service team.
• Coaching, mentoring and developing employees.
• Experience managing performance conversations and providing feedback.
• Strong customer focus and understanding of frontline service.
• Commitment to an inclusive and culturally safe workplace.

Responsibilities

• Lead and support a small to medium-sized frontline customer service team with clear direction.
• Coach, mentor and develop team members through regular feedback.
• Set expectations and monitor performance against customer service, quality and operational targets.
• Manage team workflow and priorities in a fast-paced environment.
• Identify opportunities to improve performance and provide practical coaching.

Skills

Team leadership

Coaching

Performance management

Customer service

Communication

Cultural safety

Indigenous engagement

Job description

My NRMA is seeking a First Nations Team Manager to lead a frontline customer service team within our Service Contact Centre. The role is hands-on, with coaching, performance management and development of staff in a culturally safe environment.

You will recruit, onboard and support team members, ensuring high-quality customer experiences while aligning with NRMA’s First Nations commitments and values.