First Nations Frontline Team Lead – Customer Service

Nrma; New South Wales; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Travel discounts

NRMA Holiday Parks access

MyNRMA Rewards

Insurance discounts

Job summary

NRMA in New South Wales is recruiting a First Nations Team Manager for our Service Contact Centre. You will lead a small-to-medium frontline team, coach staff, set performance targets, and ensure a culturally safe and inclusive workplace that delivers excellent member experiences.

This identified role is open to Aboriginal and/or Torres Strait Islander peoples. Join a trusted Member-owned brand committed to communities and country, with supportive leadership, flexible rosters and development

Qualifications

• Experience leading a frontline contact centre team.
• Ability to coach and develop staff.
• Strong customer service focus and empathy.
• Commitment to First Nations employment and cultural safety.

Responsibilities

• Lead and support a small-to-medium frontline customer service team, providing clear direction and coaching.
• Coach, mentor and develop team members through regular one-on-one and performance discussions.
• Set clear expectations and monitor performance against customer service, quality and operational targets.
• Manage team workflow and priorities in a fast-paced service environment.
• Identify opportunities to improve performance and provide practical coaching and support.
• Build an engaged, inclusive and culturally safe team environment that supports wellbeing and retention.

Skills

Team leadership

Coaching & development

Customer service

Stakeholder collaboration

Job description

NRMA in New South Wales is recruiting a First Nations Team Manager for our Service Contact Centre. You will lead a small-to-medium frontline team, coach staff, set performance targets, and ensure a culturally safe and inclusive workplace that delivers excellent member experiences.

This identified role is open to Aboriginal and/or Torres Strait Islander peoples. Join a trusted Member-owned brand committed to communities and country, with supportive leadership, flexible rosters and development