First Nations Frontline Service Team Lead

My NRMA; New South Wales; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Progressive flexibility

Travel discounts on cruises

NRMA Rewards membership

Discounts on NRMA insurance products

Career growth across NRMA Group

Job summary

NRMA seeks a First Nations Team Manager for the Service Contact Centre. You will lead a small to medium frontline team, coaching and developing staff to deliver outstanding member experiences while upholding cultural safety and inclusivity.

This hands-on leadership role focuses on performance, employee wellbeing, and collaboration with other managers to continually improve customer service. Flexible roster and commitment to first nations hiring.

Qualifications

• Experience leading a small to medium frontline contact centre team.
• Proven coaching, mentoring and performance development skills.
• Ability to manage competing priorities and deliver customer-focused outcomes.

Responsibilities

• Lead a small to medium frontline customer service team with clear direction.
• Coach and develop team members through regular one-on-ones.
• Set expectations and monitor performance against service targets.
• Manage team workflow in a fast-paced environment.
• Foster an inclusive, culturally safe workplace.
• Support recruitment and onboarding of new staff.
• Collaborate with other leaders to improve customer experience.

Skills

Team leadership

Coaching

Frontline customer service

Performance management

Communication

Cultural awareness

Job description

NRMA seeks a First Nations Team Manager for the Service Contact Centre. You will lead a small to medium frontline team, coaching and developing staff to deliver outstanding member experiences while upholding cultural safety and inclusivity.

This hands-on leadership role focuses on performance, employee wellbeing, and collaboration with other managers to continually improve customer service. Flexible roster and commitment to first nations hiring.