First Nations Contact Centre Team Manager

Benenden Health; New South Wales; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Flexible work arrangements

Travel discounts

Well-being benefits

Staff discounts

Job summary

NRMA is seeking a First Nations Team Manager for its Service Contact Centre. This identified role invites Aboriginal and/or Torres Strait Islander applicants to lead a frontline team, providing coaching, performance management and a culturally safe environment while delivering excellent member service.

You will oversee recruitment, onboarding and development, ensuring staff thrive on a rotating 35‑hour weekly roster and maintain high service standards across the contact centre.

Qualifications

• Experience leading a frontline customer service team.
• Ability to coach and develop staff with varied performance levels.
• Proven track record in delivering high-quality service outcomes.

Responsibilities

• Lead a small to medium frontline customer service team with clear direction.
• Coach, mentor and develop team members through regular feedback.
• Set expectations and drive performance against service and operational targets.

Skills

People leadership

Coaching & mentoring

Performance management

Communication

Job description

NRMA is seeking a First Nations Team Manager for its Service Contact Centre. This identified role invites Aboriginal and/or Torres Strait Islander applicants to lead a frontline team, providing coaching, performance management and a culturally safe environment while delivering excellent member service.

You will oversee recruitment, onboarding and development, ensuring staff thrive on a rotating 35‑hour weekly roster and maintain high service standards across the contact centre.