First Nations Retail Banking Trainee

ARC Group; Cairns Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

ARC Group is seeking a Banking Branch Trainee in Smithfield QLD to commence a full-time traineeship while completing a Certificate III in Financial Services. You will gain hands-on experience across everyday banking tasks, customer enquiries, and branch operations.

You will develop practical skills in customer service, product knowledge, and relationship-building within a supportive team, with Monday to Friday hours and mentoring throughout the traineeship.

Qualifications

• Certificate III in Financial Services or equivalent required.
• Strong customer service focus.
• Willingness to learn and develop a long-term banking career.

Responsibilities

• Assisting customers with their everyday banking needs.
• Responding to customer enquiries and providing outstanding service.
• Building strong relationships with customers.
• Learning about banking products and services.
• Assisting with customer requests and resolving issues.
• Supporting the day-to-day operations of the branch.
• Identifying opportunities to connect customers with suitable products and services.

Skills

Interpersonal skills

Customer service

Communication

Professional demeanor

Education

Certificate III in Financial Services

Job description

Looking to start a career in banking and financial services while gaining a nationally recognised qualification? We are seeking a motivated and customer-focused Banking Branch Trainee to join our client in Smithfield QLD. This full-time traineeship offers the opportunity to gain valuable hands-on experience while completing a Certificate III in Financial Services.

About the Role

As part of a supportive branch team, you will develop practical skills and experience across a range of banking and customer service activities, including:

• Assisting customers with their everyday banking needs
• Responding to customer enquiries and providing outstanding service
• Building strong relationships with customers
• Learning about banking products and services
• Assisting with customer requests and resolving issues
• Supporting the day-to-day operations of the branch
• Identifying opportunities to connect customers with suitable products and services

About You

To be successful in this role, you will be:

• Friendly, professional and customer focused
• A confident communicator with strong interpersonal skills
• Reliable, motivated and eager to learn
• Interested in developing a long-term career in banking or financial services
• Available to work full-time hours, Monday to Friday
• Previous customer service experience in highly regarded but not essential.

What's on Offer?

• Certificate III in Financial Services
• Valuable on-the-job training and industry experience
• Ongoing mentoring and support throughout your traineeship
• A great entry point into the banking and the financial services industry
• Monday to Friday work schedule

**This is a First Nations identified role and applications are invited from Aboriginal and/or Torres Strait Islander peoples. This position is designated under relevant legislation as a special measure to support equal opportunity. **Shortlisted applicants will be subject to a criminal history check.