Banking Trainee: Certificate III in Financial Services (FT)

ARC Group; Cairns Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

ARC Group is seeking a Banking Branch Trainee in Smithfield QLD to commence a full-time traineeship while completing a Certificate III in Financial Services. You will gain hands-on experience across everyday banking tasks, customer enquiries, and branch operations.

You will develop practical skills in customer service, product knowledge, and relationship-building within a supportive team, with Monday to Friday hours and mentoring throughout the traineeship.

Qualifications

• Certificate III in Financial Services or equivalent required.
• Strong customer service focus.
• Willingness to learn and develop a long-term banking career.

Responsibilities

• Assisting customers with their everyday banking needs.
• Responding to customer enquiries and providing outstanding service.
• Building strong relationships with customers.
• Learning about banking products and services.
• Assisting with customer requests and resolving issues.
• Supporting the day-to-day operations of the branch.
• Identifying opportunities to connect customers with suitable products and services.

Skills

Interpersonal skills

Customer service

Communication

Professional demeanor

Education

Certificate III in Financial Services

Job description

ARC Group is seeking a Banking Branch Trainee in Smithfield QLD to commence a full-time traineeship while completing a Certificate III in Financial Services. You will gain hands-on experience across everyday banking tasks, customer enquiries, and branch operations.

You will develop practical skills in customer service, product knowledge, and relationship-building within a supportive team, with Monday to Friday hours and mentoring throughout the traineeship.