First Nations Intake Officer

The Buttery; Binna Burra; On-site; AUD 84,000 - 91,000; Full time

Benefits offered by this job

Salary packaging benefits

Flexible work arrangements

Extra annual leave

Job summary

The Buttery is seeking a First Nations Intake Officer to be the trusted first point of contact for people seeking support for alcohol and other drug use, mental health concerns and wellbeing.

Based predominantly onsite at Binna Burra, near Bangalow, you will use your administration skills, cultural understanding and trauma-informed approach to help individuals, families and communities access the right support at the right time.

Qualifications

• Experience in intake and assessment roles.
• Understanding of AOD and mental health support needs.
• Cultural safety and trauma-informed approach.
• Strong administrative and communication skills.

Responsibilities

• Be the first point of contact for individuals seeking support.
• Provide culturally safe support via phone or email.
• Assess needs and connect people to appropriate services.
• Maintain administrative records and coordinate referrals.

Skills

Intake & assessment

Trauma-informed

Cultural understanding

Administration skills

Phone communication

Education

Mental health degree

Job description

The Buttery recognises the importance of Aboriginal-led engagement and culturally safe support. This is an Aboriginal and Torres Strait Islander identified role under Section 14(d) of the Anti-Discrimination Act 1977 (NSW).

About the role

Join The Buttery as our First Nations Intake Officer and become a trusted first point of contact for people seeking support for alcohol and other drug use, mental health concerns and wellbeing. In this role, you will help ensure people feel heard, respected and culturally safe from their very first interaction with our service. You will use your administration skills, cultural understanding and trauma-informed approach to support individuals, families and communities to access the right support at the right time. While there are some face-to-face meetings, the majority of your work is on the phone or via email.

Hours and location

The hours are 35 per week from Monday to Friday. Start and finishing times are flexible with a standard office hours. The role is based predominantly onsite at Binna Burra, near Bangalow. A flexible arrangement of working from home one day per week is available after the initial six week training period. It is funded until June 2027, with strong potential for extension as part of our expanding community services

$$$:

This role will be remunerated at SCHCDS Level 4 ($46-50ph) plus generous salary packaging benefits that can increase your take-home pay by approximately $5,000 annually.

Applications close

We will be processing applications as they arrive and will make offers as soon as a suitable applicant is found.

Why you’ll love working with us

We support our staff with generous work conditions and benefits - whether its ways to make money go further, a great work culture, or opportunities to develop skills. The Buttery’s reward package includes:

Flexible Working Solutions

We support your work-life balance with flexible working arrangements.

Extra Annual Leave

Enjoy two additional weeks of annual leave (pro rata) to spend more time on holiday.

Career Growth

Explore internal opportunities to transfer and work in other programs.

Professional Development

Benefit from ongoing training and development opportunities.

Supportive Environment

Access to our Employee Assistance Program and to external clinical supervision for direct service staff

Salary Packaging Benefits

Increase your take-home pay by 6-12% with ATO-approved incentives, allowing you to allocate up to $15,899 of tax-free salary towards your mortgage, rent, loans, credit card, or school fees.

Salary Packaging Meal and Accommodation Card

Receive a $2,650 card for meals and accommodation.

Convenient Packaging Options

Package your costs for smartwatches, EarPods, professional memberships or a novated vehicle lease.

About us

The Buttery is a not-for-profit charitable organisation established in 1973.Through residential and community-based programs, we specialise in the treatment of alcohol and other drug dependence and mental health conditions. Our programs are evidence-based, best-practice and informed by the latest research into recovery. We never stop believing in change for the better, and we consistently work to improve the lives of the people we support.We operate from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Yaegl, Dunghutti and Birpai lands.

If you are planning to move for this role

The Welcome Experience is a free service for essential workers and their families who are considering moving to or have moved to regional NSW. Local Connectors make moving easier by helping you find a home, schools, childcare, job opportunities for your partner, and connections within the community. Learn more at www.nsw.gov.au/welcomeexperience.

The Buttery recognises the benefits that diversity and inclusion bring, and encourages people from all backgrounds, abilities and identities to apply to our vacancies. Aboriginal and Torres Strait Islander people and CALD and LGBTIQASB+ community members are encouraged to apply. We are proud to have active RAP and Rainbow groups. We support lived experience and neurodiversity.

Evidence of Aboriginality in accordance with Section 14(d) of the Anti-Discrimination Act

Degree in Mental Health, Psychology or Social Work or relevant discipline

Current driver's licence, a satisfactory Criminal Record Check and Working with Children Check

Experience of intake and assessment role requirements with an understanding of AOD and Mental Health support needs

Cover letters that address all criteria above will be best placed to progress through the selection process.