First Nations Customer Engagement Trainee — Libraries

Brisbane City Council; Brisbane; On-site; AUD 44,000 - 53,000; Full time

Job summary

Brisbane City Council offers a 12-month Aboriginal and Torres Strait Islander Traineeship Pathway Program to gain a Certificate III in Customer Engagement across two library locations. The role is a temporary full-time position commencing February 2027, with a salary of AU$48,505 plus super.

Based at Annerley and Stones Corner Libraries, the trainee will support storytelling, digital inclusion, staff mentoring, and community events while pursuing training modules and a long-term career in

Qualifications

• Identifies as Aboriginal and/or Torres Strait Islander
• Passionate about libraries, learning, and supporting community
• Reliable, motivated, and open to learning new skills
• Committed to completing training modules throughout the year
• Able to travel across Brisbane (some library locations may not be serviced by public transport)

Responsibilities

• Gain hands-on experience working in local libraries that support storytelling, digital inclusion, and community events.
• Help deliver programs such as Storytime for kids, tech help for adults, and public workshops.
• Work as part of a friendly, community-focused team in vibrant library settings.
• Receive ongoing mentoring from mob and a dedicated traineeship coordinator.
• Build skills for a long-term career in libraries, community engagement, or customer service

Skills

Aboriginal/ Torres Strait Islander ID

Passion for libraries

Reliable and motivated

Willingness to learn

Travel across Brisbane

Job description

Salary: $48,505 annual salary plus super (Remuneration stated is for the full-time position)

Work type: Temporary Full-time

Program Duration: 12 months

Commencing: February 2027

Are you an Aboriginal and/or Torres Strait Islander person who loves storytelling, learning, and connecting with community?

Brisbane City Council’s Aboriginal and Torres Strait Islander Traineeship Pathway Program is offering a Certificate III in Customer Engagement to help you build a career in libraries and community spaces.

This traineeship will be based across two welcoming locations - Annerley and Stones Corner Libraries- where you’ll help create inclusive spaces that support literacy, learning, and community connection.

As part of our Reconciliation Action Plan (RAP), Brisbane City Council is committed to increasing First Nations representation in the workforce and creating culturally safe career pathways. Be part of a workplace that values culture, connection, and growth while building your skills for the future.

What’s in it for you?

• Gain hands-on experience working in local libraries that support storytelling, digital inclusion, and community events.
• Help deliver programs such as Storytime for kids, tech help for adults, and public workshops.
• Work as part of a friendly, community-focused team in vibrant library settings.
• Receive ongoing mentoring from mob and a dedicated traineeship coordinator.
• Build skills for a long-term career in libraries, community engagement, or customer service
  
  

What we’re looking for:

• Identifies as Aboriginal and/or Torres Strait Islander
• Passionate about libraries, learning, and supporting community
• Reliable, motivated, and open to learning new skills
• Committed to completing training modules throughout the year
• Able to travel across Brisbane (some library locations may not be serviced by public transport)
  
  

Location:

Opportunities are available across a number of Brisbane City Council library locations, including Brisbane Square Library (Brisbane City) and Toowong Library. Successful applicants will be advised of their placement location during the recruitment process and provided with support throughout their traineeship.

Benefits of working for Council: CLICK HERE

How to apply:

To apply, simply submit your resume. No cover letter required.

Click on the 'I’m interested' button to complete your online application.

If you have any questions about the role, contact Marshal Nazareth at [e-mail].

The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth) and s 105 of the Anti-Discrimination Act 1991 (Qld). The position is therefore only open to Aboriginal and/or Torres Strait Islander people.

Application Closing Date: Sunday 18th October 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.