Hybrid IT Service Desk Engineer Proactive Customer Focused

ASI Solutions; Perth; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday Leave

Monthly Team Lunches

Tech Product Discounts

Paid Parental Leave

Flexible Working Arrangements

Learning & Development Opportunities

Competitive Salaries

Diversity & Inclusion Committees

Engagement Activities All Year Round

Supportive, Community-Driven Culture

SheMentors Program

Job summary

ASI Solutions is a locally owned technology partner delivering practical, outcomes-led IT across managed services, cloud, security, data, and AI. You will join a team providing timely first-line support to clients, ensuring clarity and quality in every ticket.

The role emphasizes collaboration, continuous learning, and certification progression in a hybrid work setup. The Managed Service Desk Engineer focuses on customer outcomes, strong communication, and reliable incident handling to improve

Qualifications

• Hands-on service desk or technical support experience.
• Excellent communication with a customer-first approach.
• Comfort interacting with clients, vendors and internal stakeholders.
• Ability to prioritize and escalate when needed.
• Analytical mindset with the ability to interpret data from multiple systems.
• Working towards relevant certifications (e.g. Microsoft 365, Azure).

Responsibilities

• Provide first-line technical support for customers across systems and applications.
• Meet SLA targets and maintain high first-call resolution.
• Document detailed ticket notes and maintain up-to-date documentation.
• Monitor queues, perform maintenance and patching, and reduce repeat tickets.
• Escalate complex issues to a senior engineer when required.
• Contribute to knowledge sharing and support junior engineers.

Skills

Service desk experience

Customer communication

Time management

Active Directory basics

Azure / Intune familiarity

VMware / Hyper‑V exposure

Backup tools familiarity

Tools

Datto

Veeam

Acronis

MS 365 troubleshooting

Job description

ASI Solutions is a locally owned technology partner delivering practical, outcomes-led IT across managed services, cloud, security, data, and AI. You will join a team providing timely first-line support to clients, ensuring clarity and quality in every ticket.

The role emphasizes collaboration, continuous learning, and certification progression in a hybrid work setup. The Managed Service Desk Engineer focuses on customer outcomes, strong communication, and reliable incident handling to improve