Fire Services Administrator

BGIS Global Integrated Solutions Canada; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Strong wages + yearly increases

Career growth and training support

Health, wellbeing and perks

Novated leasing options

Paid parental leave

Paid volunteer leave

Job summary

HIX, part of BGIS Global Integrated Solutions Canada, is seeking a Fire Services Administrator in Sydney to support scheduling, compliance and service delivery within our Fire Services division. You will be coordinating jobs and ensuring technicians are efficiently scheduled to deliver compliant services.

This central role connects field technicians, clients and internal teams, demanding strong administrative discipline, communication and attention to detail.

Qualifications

• 5+ years of strong administrative experience in service/scheduling/ops.
• Excellent communication and customer service skills.
• Outstanding time management and ability to prioritise competing tasks.
• High attention to detail in data management, compliance and documentation.
• Experience coordinating workflows and scheduling to support operational efficiency.
• Experience in Essential Fire Services or a related industry is highly regarded.
• Strong computer literacy and administrative capability.
• Ability to work independently and collaboratively within a team.
• Full working rights in Australia (essential).

Responsibilities

• Scheduling and coordinating fire service works to maximise technician productivity and billable time.
• Raising and managing jobs in systems such as simPRO/Uptick and Maintenance Planner.
• Reviewing open jobs, compliance reports and documentation for accuracy and invoicing readiness.
• Coordinating subcontractors and ensuring work aligns with compliance and KPI requirements.
• Maintaining accurate data, records, asset registers and customer/site information.
• Liaising with clients to manage scheduling, access requirements and service delivery expectations.
• Providing high-quality customer service via phone, email and correspondence.
• Supporting invoicing, AFSS documentation and administrative compliance requirements.
• Monitoring workflows, ensuring timelines are met and supporting process improvements.

Skills

Administrative experience

Communication

Time management

Attention to detail

Workflow coordination

Independent and team work

Australian work rights

Tools

simPRO

Uptick

Job description

BGIS Global Integrated Solutions Canada – Sydney NSW

Permanent

2mo ago , from BGIS Global Integrated Solutions Canada

Location: Penrith, New South Wales
Company: HIX
Employment Type: Full-Time, Permanent

The Role

We're seeking a highly organised and detail-oriented Fire Services Administrator to support scheduling, compliance, and service delivery within our Fire Services division. In this role, you'll play a critical part in ensuring jobs are coordinated efficiently, documentation is accurate, and technicians are optimally scheduled to deliver high-quality, compliant services.

This is a fast-paced, central role where you will be the link between field technicians, clients, and internal teams - ensuring smooth operations, strong customer service, and effective business outcomes.

Why You'll Love Working With Us

• Strong wages + yearly increases
• Career growth - ongoing training, development support, and clear pathways
• Supportive team environment with strong leadership
• Health, wellbeing & perks - Fitness Passport, employee discounts, and flu vaccinations
• Additional benefits including novated leasing options
• Paid parental leave & paid volunteer leave
• Safe systems, modern platforms & structured processes

What You'll Be Doing

Scheduling and coordinating fire service works to maximise technician productivity and billable time

Raising and managing jobs within systems such as simPRO / Uptick and Maintenance Planner

Reviewing open jobs, compliance reports, and documentation to ensure accuracy and readiness for invoicing

Coordinating subcontractors and ensuring works align with compliance and KPI requirements

Maintaining accurate data, records, asset registers, and customer/site information

Liaising with clients to manage scheduling, access requirements, and service delivery expectations

Providing high-quality customer service across phone, email, and correspondence

Supporting invoicing, AFSS documentation, and administrative compliance requirements

Monitoring workflows, ensuring timelines are met, and supporting continuous process improvements

Your Education, Experience & Skills

Strong administrative experience (5+ years preferred) within a service, scheduling, or operations environment

Experience working with job management systems such as simPRO or Uptick (highly regarded)

High level of communication and customer service skills

Excellent time management and ability to prioritise competing tasks

Strong attention to detail, particularly in data management, compliance, and documentation

Ability to coordinate workflows, manage scheduling requirements, and support operational efficiency

Experience within Essential Fire Services or a related industry (highly regarded)

Strong computer literacy and administrative capabilities

Ability to work independently and collaboratively within a team

Full working rights in Australia (essential)

About HIX

HIX is a specialist provider of fire, electrical and essential building services, delivering compliant, high-quality solutions across commercial and government sectors. With a strong focus on safety, technical excellence, and customer service, HIX supports critical infrastructure and facilities to remain safe, compliant, and operational. As part of BGIS, HIX combines specialist technical expertise with global capability, providing employees with access to career development, modern systems, and strong operational support.

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging. We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.