Fintech Onboarding & Operations Specialist

Paynuts Pty; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Free home internet and mobile phone 计划

Mobile handset finance options

Ongoing learning and development opps

24/7 wellbeing support through Sonder

$150 birthday voucher and a day off to

Generous paid parental leave

Work anniversary rewards

Recognition prizes for positive client

AFL and BBL season tickets

Exclusive Samsung product discounts

Our famous Christmas party (it’s a big

Job summary

Paynuts Pty in Melbourne is seeking an Onboarding & Operations Specialist to ensure seamless merchant onboarding and to support key operations across product, finance, logistics and customer support. You will maintain CRM integrity and collaborate with internal teams, partners and merchants.

Responsibilities include QA of new MVSI applications, data integrity across MVSI, CRM, and PaySuite, generating weekly reports, and supporting risk, procurement and audits.

Qualifications

• Experience in merchant onboarding in fintech environments.
• Strong CRM management and optimisation (e.g., Dynamics).
• Exposure to cross-functional operations across product, finance, logistics, and customer support.
• Collaborated effectively with internal teams, partners, and merchants to improve efficiency and customer satisfaction.
• Supported sales and merchant operations through reporting and operational assistance.

Responsibilities

• Manage onboarding for new and existing merchants in MVSI and support KYC/KYB/AML compliance.
• QA new MVSI applications for merchants (QA on pricing, products, parameters, setup options etc).
• Data integrity across MVSI, CRM, Merchant Portal, and PaySuite (TMS).
• Maintain and optimise CRM systems (Microsoft Dynamics) ongoing.
• Work closely with Credit Underwriting and Merchant Risk teams to support compliant merchant onboarding.
• Provide documentation support to sales teams and assist with application QA and rework.
• Support onboarding existing merchants with additional locations, change of entities, device upgrades and re-pricing.
• Monitor entities via CreditorWatch and manage updates or changes.
• Generate weekly and monthly reports to support financial operations and performance tracking.
• Coordinate EFTPOS event reporting, shipping, and CRM updates.
• Manage stock levels for POS and EFTPOS devices for PayNuts.
• Handle procurement and tracking of accessories and hardware for PayNuts.
• Respond to audit enquiries from upstream suppliers and/or regulators.
• Work closely with operations, support, sales and partnerships teams to improve efficiencies & communication.

Skills

CRM management

Onboarding processes

Cross-functional collaboration

Data reporting

Stakeholder management

Tools

Microsoft Dynamics

Job description

Paynuts Pty in Melbourne is seeking an Onboarding & Operations Specialist to ensure seamless merchant onboarding and to support key operations across product, finance, logistics and customer support. You will maintain CRM integrity and collaborate with internal teams, partners and merchants.

Responsibilities include QA of new MVSI applications, data integrity across MVSI, CRM, and PaySuite, generating weekly reports, and supporting risk, procurement and audits.