Fintech CX Specialist — AI‑Driven Support, Hybrid (2 Days Remote)

etoro; Sydney; Hybrid; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

WFH 2 days/week

Health benefits

Professional development

AI tools access

Job summary

Spaceship is hiring for a customer support specialist in Sydney, joining a CX team supporting all Spaceship products. You will handle member inquiries via email, chat, and phone, resolve account issues, process deposits/withdrawals, verify identities, and escalate where needed.

Working in a fintech environment, you will use AI-powered tools to improve response quality, stay compliant with ASIC guidance, and help drive product improvements with member feedback.

Qualifications

• 2+ years in B2C customer support or customer-facing roles in financial services.
• Ability to communicate complex concepts clearly in writing and verbally.

Responsibilities

• Handle enquiries via email, chat, and phone about accounts and features.

Skills

B2C customer support

Communication

Problem solving

Tools

CRM

Ticketing systems

Live chat

Phone systems

Job description

Spaceship is hiring for a customer support specialist in Sydney, joining a CX team supporting all Spaceship products. You will handle member inquiries via email, chat, and phone, resolve account issues, process deposits/withdrawals, verify identities, and escalate where needed.

Working in a fintech environment, you will use AI-powered tools to improve response quality, stay compliant with ASIC guidance, and help drive product improvements with member feedback.