FinTech Customer Experience & Onboarding Specialist

Lotus People; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Vibrant Sydney CBD office

Free catered lunches weekly

Birthday leave

Wellness budget

Employee Assistance Program

Job summary

Lotus People partners with a rapidly growing FinTech start-up to recruit customer operations superstars. This role focuses on onboarding self-employed Aussies and Kiwis, guiding them through AML/KYC checks, payments and tax-related tasks.

You will work across onboarding, experience and tax squads to ensure a positive customer journey. Ideal candidates bring hands-on customer service experience or a university degree, excel in fast-paced settings, and communicate clearly with empathy and

Qualifications

• Experience delivering clear, empathetic customer guidance.
• Ability to adapt to a fast-moving fintech environment.
• Strong written and verbal communication with high attention to detail.

Responsibilities

• First point of contact for new self-employment customers via phone, email or chat.
• Support account setup and onboarding with AML/KYC checks guidance.
• Assist with tax-related onboarding and payments for users.
• Handle inquiries with empathy and clarity across channels.
• Contribute to ongoing reviews and identify improvement opportunities.

Skills

Customer service

Fast-paced environment

Communication skills

Empathy

Attention to detail

Intercom experience

Education

University degree

Tools

Intercom

Job description

Lotus People partners with a rapidly growing FinTech start-up to recruit customer operations superstars. This role focuses on onboarding self-employed Aussies and Kiwis, guiding them through AML/KYC checks, payments and tax-related tasks.

You will work across onboarding, experience and tax squads to ensure a positive customer journey. Ideal candidates bring hands-on customer service experience or a university degree, excel in fast-paced settings, and communicate clearly with empathy and