Financial Resilience Worker

Windsor Group; Deception Bay; On-site; AUD 32,000 - 41,000; Part time

Job summary

Windsor Group in Queensland is seeking a part-time Financial Resilience Support Worker to deliver one-on-one coaching and community education. You will help clients manage budgets, access relief programs and build financial capability, while collaborating with local partners to maximise impact.

The role focuses on empowering individuals and families in the Moreton Bay Region, supporting dignity and practical outcomes through personalised guidance and group sessions.

Qualifications

• Quals in Community Services, Financial Capability, or similar.
• Experience supporting people experiencing financial stress, vulnerability or disadvantage.
• Deliver one-on-one financial capability programs and community education.

Responsibilities

• Deliver one-on-one financial capability coaching to individuals and families.
• Deliver community education workshops and group sessions.
• Assist clients with budgeting and financial planning and connect with relief programs.
• Engage with service providers to support clients and access financial supports.
• Maintain client records and report on outcomes and impact.

Skills

Community services knowledge

Financial capability support

One-on-one coaching

Education

Qualifications in Community Services or Financial Capability

Job description

Help people overcome financial hardship, build confidence and create a pathway to greater financial wellbeing.

• Quals in Community Services, Financial Capability, or similar
• Experience supporting people experiencing financial stress, vulnerability or disadvantage
• Deliver one-on-one financial capability programs and community education
• Part-time perm, 28 hours per week, SCHADS level 4; 1 year contract with opp to extend. Moreton Bay Region

Do meaningful work that changes lives, one conversation at a time..

Every day, people in our community face difficult financial decisions. They may be struggling with rising living costs, unexpected expenses, utility debt, housing pressures or simply trying to make ends meet. Our client exists to help people navigate these challenges with dignity, practical support and hope and is committed to building a strong community where people are empowered to thrive. Through a broad range of community programs and initiatives, the organisation works alongside some of the most disadvantaged members of the community, creating opportunities for greater inclusion, participation and wellbeing.

Use your expertise to help people build financial resilience, capability and independence.

Working within a Financial Resilience Program, you will provide practical, person-centred support to individuals and families experiencing financial challenges. Through assessment, education, advocacy, referrals and coaching, you will help people strengthen their financial capability and improve their long-term wellbeing. NILS(No Interest Loans) applications is a key component of the Financial Resilience Program and forms an important part of this role.

This is a diverse role that combines direct client support with community engagement, workshop facilitation and collaboration with service providers. You'll assist clients to access financial supports and relief programs, develop budgets and financial plans, connect with specialist services and build the confidence and skills needed to make informed financial decisions.

Your ability to connect with people from all walks of life will be highly valued.

You bring empathy, sound judgement and the ability to build trust quickly. You understand the barriers faced by people experiencing disadvantage and can balance practical problem-solving with a strengths-based approach that empowers people to take control of their financial future.

Excellent communication and relationship-building skills are essential, along with experience working either individually or in group settings to improve financial capability, financial literacy or broader community outcomes. Knowledge of services such as Centrelink, hardship supports, grants, relief programs and the No Interest Loan Scheme (NILS) will be highly regarded. If you are passionate about social justice and coaching people to achieve greater financial wellbeing, we would love to hear from you.

Want to talk some more about this gratifying role? Please callKym Cheatham on 07 3211 0*** or email your cover letter and resumein Word format to *****@windsor-group.com.au quoting reference KCDBFR.

Windsor Group is committed to equal employment opportunities and providing a safe, inclusive and supportive workplace where individuals and diversity are encouraged. Windsor Group provides expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across commercial, government and nonprofit sectors.