Senior Financial Lines Claims Advocate

Marsh Agency; Melbourne; Hybrid; AUD 90,000 - 135,000; Full time

Job summary

Marsh is seeking a talented claims professional to join the Financial Lines team. The role supports Directors’ & Officers’, Professional Indemnity and other Financial Lines claims for SME to large corporate and ASX-listed clients.

Based in Sydney, Melbourne or Brisbane, it offers a hybrid arrangement with at least three days in the office. You will guide clients through notifications to settlement, advise on coverage, and collaborate with brokers, insurers and internal teams to achieve favorable

Qualifications

• Experience in insurance claims, ideally within Financial Lines.
• Clear written and verbal communication skills.
• Ability to build and maintain effective working relationships with clients, insurers and other stakeholders.
• Experience managing claims with attention to process, detail and client outcomes.

Responsibilities

• Manage Financial Lines claims with a focus on client advocacy and quality service.
• Support clients from initial notification through to settlement, providing clear advice and helping protect their interests throughout the claims process.
• Provide guidance on policy coverage and interpretation, including supporting clients where indemnity is declined.
• Respond to client and broker queries and liaise with insurers, claimants and external service providers.
• Manage moderate to complex claims in line with company processes and Client Service Agreements.
• Identify matters for referral and work with the Advocacy team on claims-related issues.

Skills

Insurance claims experience

Policy coverage interpretation

Client relationship management

Attention to process/detail

Education

Law degree or ANZIIF

Job description

Marsh is seeking a talented claims professional to join the Financial Lines team. The role supports Directors’ & Officers’, Professional Indemnity and other Financial Lines claims for SME to large corporate and ASX-listed clients.

Based in Sydney, Melbourne or Brisbane, it offers a hybrid arrangement with at least three days in the office. You will guide clients through notifications to settlement, advise on coverage, and collaborate with brokers, insurers and internal teams to achieve favorable