Senior Financial Lines Claims Advocate

Marsh; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Marsh is seeking a talented individual to join the Financial Lines claims team in a hybrid role requiring at least three days in the office. You will manage claims across Directors’ & Officers’ (D&O), Professional Indemnity and other Financial Lines classes, supporting clients through the claims process and helping determine coverage.

You will work with SME to large corporate and ASX-listed clients, providing trusted advice, practical support and high standards of client service, while

Qualifications

• Experience in insurance claims, ideally within Financial Lines.
• Clear written and verbal communication skills.
• Ability to build and maintain relationships with clients, insurers and stakeholders.
• Experience managing claims with attention to process, detail and client outcomes.

Responsibilities

• Manage Financial Lines claims with a focus on client advocacy and quality service.
• Support clients from initial notification through to settlement, providing clear advice and protecting their interests.
• Provide guidance on policy coverage and interpretation, including supporting clients where indemnity is declined.
• Respond to client and broker queries and liaise with insurers, claimants and external service providers.
• Manage moderate to complex claims in line with company processes and Client Service Agreements.
• Identify matters for referral and work with the Advocacy team on claims-related issues.

Skills

Insurance claims experience

Financial Lines

Client advocacy

Communication skills

Education

Law degree or ANZIIF qualification

Job description

Marsh is seeking a talented individual to join the Financial Lines claims team in a hybrid role requiring at least three days in the office. You will manage claims across Directors’ & Officers’ (D&O), Professional Indemnity and other Financial Lines classes, supporting clients through the claims process and helping determine coverage.

You will work with SME to large corporate and ASX-listed clients, providing trusted advice, practical support and high standards of client service, while