Financial Hardship Officer | Parental Leave & Flex Hours

Azora Finance Group; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

16 weeks paid parental leave

Flexible working

Job summary

Azora Finance Group is seeking an experienced hardship officer to support consumer portfolios, focusing on customers in financial difficulty and providing appropriate solutions. The role involves inbound and outbound calls, assessing financial positions, and arranging repayment solutions.

You will collaborate with the Collections Manager to identify hardship, and support the Collections Team to minimise delinquency and losses.

Qualifications

• 2+ years hardship experience in consumer loan portfolios
• Knowledge of NCCP Act and Privacy Act
• Solid understanding of collections processes

Responsibilities

• Conduct inbound and outbound hardship calls to assist customers
• Analyze and assess a customer's financial position and provide appropriate solutions
• Negotiate acceptable repayment arrangements
• Identify financial hardship and work with the Collections Manager to provide suitable assistance
• Liaise with the Collections Team to ensure awareness of ongoing hardship assessments
• Assist Collections team with overflow to minimise delinquency and losses

Skills

Hardship experience

NCCP Act knowledge

Privacy Act knowledge

Collections processes

Time management

Written and verbal communication

Collaborative / teamwork

Commercial thinking

Job description

Azora Finance Group is seeking an experienced hardship officer to support consumer portfolios, focusing on customers in financial difficulty and providing appropriate solutions. The role involves inbound and outbound calls, assessing financial positions, and arranging repayment solutions.

You will collaborate with the Collections Manager to identify hardship, and support the Collections Team to minimise delinquency and losses.