Lived Experience Peer Support Worker -GambleAware (Multiple Locations)

Wesley Mission; Sydney; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Salary packaging

Study leave

Educational assistance

Fitness Passport

Blue Light Card

Employee Assistance Program

Job summary

Wesley Mission is seeking a Lived Experience Peer Support Worker to join the GambleAware program across multiple NSW locations. You will walk alongside individuals and families affected by gambling harm, offering practical, non-clinical support grounded in empathy and recovery.

This role welcomes those with lived experience, requires minimum Certificate III in Community Services or progress toward it, and mandates Working with Children and National Criminal History checks prior to start.

Qualifications

• Minimum Certificate III in Community Services or actively working towards it.
• Current Working with Children Check is required before commencement.
• National Criminal History check is required.

Responsibilities

• Build respectful, recovery-focused relationships with people affected by gambling harm.
• Provide individual support, regular check-ins and practical assistance.
• Share relevant aspects of lived experience in a safe, purposeful way.
• Help clients understand and navigate GambleAware and other services.
• Co-facilitate groups, community activities and engagement initiatives.

Skills

Lived experience

Empathy

Communication

Education

Certificate III in Community Services

Job description

Lived Experience Peer Support Worker -GambleAware (Multiple Locations)

Location – Fairfield, Campbelltown, Narrabeen or Ashfield

Salary: SCHADS Award Level 3

About us

Wesley Mission is a multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.

About the program

GambleAware program delivers a stepped, multimodal and person-centred approach to supporting individuals, families and communities affected by gambling harm. Our work spans early intervention, therapeutic counselling, community engagement and education—focused not only on responding to harm, but also on reducing stigma, strengthening community capacity and increasing help seeking.

We work collaboratively with local services, community partners and stakeholders to create accessible pathways to care and ensure support is responsive, culturally informed and grounded in best‑practice harm‑reduction principles.

About the role

This is more than a job. Draw on your personal experience to make support more welcoming, relatable and accessible, and help someone take their next step.

Your personal lived experience can create trust, reduce stigma and help people feel less alone. In this role, you will walk alongside individuals and families affected by gambling harm, offering practical, non-clinical support grounded in empathy, hope and recovery.

This role is open to people with lived experience of gambling harm. You will use that experience to support others in their recovery, guide them through systems and services, and provide emotional and personal growth support.

Peer support is a core part of the GambleAware stepped care model. Clients can use it at any stage of help seeking, whether they are stepping into gambling harm supports or stepping down from clinical care. Peer support workers also share their own stories to raise community awareness and reduce the stigma of help seeking.

What you will do

• Build respectful, recovery-focused relationships with people affected by gambling harm.
• Provide individual support, regular check-ins and practical assistance to help clients stay connected with their goals.
• Share relevant aspects of your lived experience in a safe, purposeful and boundaried way.
• Help clients understand and navigate GambleAware and other community support services.
• Co-facilitate groups, community activities and engagement initiatives.
• Increase awareness of gambling harm, warning signs and available supports.
• Create welcoming, low-barrier pathways into GambleAware services.
• Work collaboratively with counsellors, financial counsellors, community partners and other stakeholders.
• Contribute to consistent, high-quality practice in line with Wesley Mission policies, professional standards and contractual requirements.

What you will bring to the role

A Personal lived experience and recovery of Gambling Harm or Lived Experience of gambling behaviours of a loved one.

Willingness to share your experiences in order support and empower others through their journey.

Min cert 3 Community services or working towards.

Current working with children’s check – required before commencement of work.

National Criminal History check (police check) – disclosable outcomes considered.

Demonstrated behaviours

Willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry

Demonstrated ability to work unsupervised as well as an effective team player with a positive can‑do attitude

Relates well to a range of people with sound listening and problem‑solving skills

Displays unconditional positive regard during all workplace interactions

Confident professional attitude with strong initiative

Displays emotional maturity and resilience

Dedication to developing strong working relationships

Willingness to learn and accept feedback

Tax savings via salary packaging.

Study leave and financial assistance through our educational assistance scheme for eligible employees.

Fitness Passport membership for discounted access to gyms and pools across NSW.

Blue Light Card membership offering discounts and rewards with retailers and services.

Access to a confidential Employee Assistance Program (EAP) including Manager Assist.

A highly engaged and values-driven workplace culture.

Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Wesley Mission is committed to diversity, inclusion and reconciliation. Guided by our vision of doing all the good we can because every life matters, we welcome applications from people of all backgrounds and social demographics, and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.