Financial Counsellor

The Salvation Army Australia; Alice Springs; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Entertainment benefit

Flexible and hybrid working

Employee Assistance Program

Professional development and mentoring

Parental leave

Discounts and wellness programs

Job summary

The Salvation Army Australia is seeking a Financial Counsellor for its Moneycare team in Alice Springs. This permanent full‑time role offers hybrid flexibility with one work-from-home day per week and SCOADS Level 3–5 pay depending on qualifications and accreditation.

We welcome applicants including those nearing Diploma completion and those working toward accreditation. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Qualifications

• Diploma of Financial Counselling completion or near completion.
• Accreditation with a recognised Financial Counselling Association or working towards accreditation.
• Experience with people facing hardship, crisis or vulnerability.

Responsibilities

• Provide financial counselling to people experiencing hardship, vulnerability and crisis.
• Develop case plans to support financial stability and wellbeing.
• Advocate with creditors and service providers on behalf of clients.
• Support community members to access services and supports.
• Maintain records and client data using SAMIS.
• Mentor Financial Capability Workers where appropriate.
• Travel to Alice Springs may be required occasionally with expenses reimbursed.

Skills

Advocacy

Negotiation

Communication

Cultural awareness

English as a second language support

Client support

Education

Diploma of Financial Counselling (nearing completion)

Accreditation with a financial counselling association (or working towards)

Tools

SAMIS

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Financial Counsellor

Number Of Positions Available

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Financial Counsellor

Alice Springs, NT

SCHADS Level 3 to Level 5 | Full-time (0.8 negotiable)

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Why this role matters

Financial hardship can affect every aspect of a person's life. It can create stress, impact wellbeing and leave people feeling overwhelmed and uncertain about the future. At Moneycare, we believe everyone deserves access to support, advocacy and practical guidance when facing financial challenges.

As a Financial Counsellor, you will walk alongside people during some of the most difficult periods of their lives, helping them navigate debt, hardship and financial uncertainty with dignity and hope. Through compassionate support, skilled advocacy and meaningful conversations, you will empower individuals and families to regain control, build resilience and move towards a more secure future. Every day brings the opportunity to create lasting change, helping people feel heard, supported and capable of taking their next steps forward.

About The Role

As a Financial Counsellor, you will support people experiencing financial hardship through advocacy, practical solutions and financial counselling, helping them build resilience and regain control of their financial future. We welcome applications from candidates nearing completion of their Diploma of Financial Counselling, newly qualified practitioners working towards accreditation, and experienced accredited Financial Counsellors.

This is a permanent full-time position based in Alice Springs within the Community Engagement – Moneycare team, reporting to the Team Leader. This primarily client-facing role offers hybrid flexibility, including one work from home day per week. Pay is in accordance with a SCHADS Level 3 to Level 5, subject to qualifications, experience and financial counselling accreditation. Part-time hours of 0.8 FTE will also be considered for the right candidate.

How You Will Make An Impact

• Provide financial counselling services to people experiencing financial hardship, vulnerability and crisis
• Develop community member centred case plans that support financial stability and wellbeing
• Advocate with creditors, service providers and external stakeholders on behalf of clients
• Support community members to access services, resources and community supports
• Maintain a holistic, strengths-based and culturally respectful approach to service delivery
• Monitor and review progress against case plans and agreed outcomes
• Maintain accurate records and client data using SAMIS
• Support and mentor Financial Capability Workers where appropriate
• Build collaborative relationships that improve outcomes for community members
• Promote dignity, choice, hope and self-determination in every interaction
• On rare occasions, travel to Alice Springs may be required to support the wider team, with all travel expenses fully reimbursed.

What You Will Bring

• Diploma of Financial Counselling completed, nearing completion, or currently undertaking studies towards qualification
• Accreditation with a recognised Financial Counselling Association, or working towards accreditation
• Experience working with people experiencing hardship, crisis or vulnerability
• Strong advocacy, negotiation and communication skills
• Ability to build trusted relationships with people from diverse backgrounds
• Experience working with people who may not have English as a first language
• Understanding of local Aboriginal communities and culture
• Ability to manage competing priorities and work effectively in a dynamic environment
• A compassionate, strengths-based and person-centred approach to supporting others
• Valid NT Working with Children's Check (Ochre Card)
• Current NT Driver's Licence

What We Offer

• Salary packaging benefits up to $15,900 and Entertainment benefit up to $2,650
• Flexible and hybrid working arrangements
• Employee Assistance Program providing confidential counselling support
• Financial, retail and lifestyle discounts
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks of leave per year through our purchase leave scheme
• Generous parental leave (12 weeks)
• Up to 5 days paid leave per year to support a TSA program or activity
• Ongoing professional development, supervision and mentoring
• A supportive and values driven culture where people genuinely care about the work they do
• The opportunity to make a tangible difference in the lives of individuals, families and communities

Equal Opportunity and Child Safe Information

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration