Financial Counsellor

The Salvation Army (QLD) Prpty Trust atf Social Work; Rockhampton Regional; On-site; AUD 44,000 - 55,000; Part time

Benefits offered by this job

Salary packaging

Parental leave

Flexible work

Wellbeing programs

Indigenous supports

Job summary

The Salvation Army in Rockhampton is seeking a part-time Moneycare Financial Counsellor to deliver high-quality financial counselling, casework and advocacy. This site-based role supports individuals and families experiencing financial stress and aims to build resilience.

You will work with creditors, develop tailored plans, and contribute to community education while upholding compliance, reporting and safety checks.

Qualifications

• As a Moneycare Financial Counsellor, you will deliver high-quality financial counselling and casework services to individuals experiencing financial hardship or those seeking to prevent financial difficulties before they arise.
• You'll work collaboratively with community members to develop personalised action plans, provide advocacy with creditors and service providers, access community supports.

Responsibilities

• Provide financial counselling, support, advocacy and case management services.
• Assess client needs and develop tailored financial wellbeing plans.
• Assist clients to navigate debt, financial hardship, budgeting challenges and financial exclusion.
• Advocate on behalf of clients with creditors, service providers and external agencies.
• Monitor and review client progress to achieve sustainable outcomes.

Skills

Experience in community services

Financial hardship awareness

Excellent communication

Advocacy skills

Relationship-building

Case management

Administration skills

Autonomy in caseload management

Willingness to work in a collaborative

Education

Level 5 Diploma of Financial Counselling

Accredited member of a recognised state-based Financial Counselling Association

Level 4 Diploma of Financial Counselling

Working towards accreditation with a recognised Financial Counselling Association

Current Working with Children Check

Eligibility to work in Australia

Job description

Number of Positions Available: 1

About us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Moneycare Financial Counsellor – Brisbane

Rockhampton | Part-Time (3 days) | Site based SCHADS Award Level 5 (Level 4 considered for unaccredited Financial Counsellors)

Make a Real Difference. Every Day.

Are you passionate about helping people overcome financial hardship and regain control of their lives? Join The Salvation Army's Moneycare team and become part of a compassionate, professional service dedicated to supporting individuals and families experiencing financial stress. This is more than a counselling role. It's an opportunity to empower people to build financial resilience, improve their wellbeing, and create positive, lasting change. Working within a supportive and values-driven environment, you'll provide financial counselling, advocacy, case management, and community education to help vulnerable Australians navigate financial challenges and achieve better outcomes.

About the role

As a Moneycare Financial Counsellor, you will deliver high‑quality financial counselling and casework services to individuals experiencing financial hardship or those seeking to prevent financial difficulties before they arise. You'll work collaboratively with community members to develop personalised action plans, provide advocacy with creditors and service providers, access community supports, and help people build the knowledge and confidence needed to make informed financial decisions.

Key responsibilities

• Provide financial counselling, support, advocacy and case management services.
• Assess client needs and develop tailored financial wellbeing plans.
• Assist clients to navigate debt, financial hardship, budgeting challenges and financial exclusion.
• Advocate on behalf of clients with creditors, service providers and external agencies.
• Monitor and review client progress to achieve sustainable outcomes.

Client Engagement

• Build strong, respectful and empowering relationships with community members.
• Promote self‑determination and active participation in case planning.
• Deliver support using a holistic, strengths‑based approach.

Community Education

• Facilitate financial literacy and financial capability workshops.
• Support community engagement initiatives designed to improve financial wellbeing and resilience.

Compliance & Reporting

• Maintain accurate case notes and records using SAMIS and other Salvation Army systems.
• Contribute to funding and organisational reporting requirements.
• Identify risks and service gaps and recommend service improvements.

Essential qualifications

• Level 5 Diploma of Financial Counselling
• Accredited member of a recognised state‑based Financial Counselling Association.
• Level 4 Diploma of Financial Counselling.
• Working towards accreditation with a recognised Financial Counselling Association.
• Experience within community services, social services, financial wellbeing, welfare, counselling or related sectors.
• Strong understanding of financial hardship, poverty, financial exclusion and their impacts on individuals and families.
• Excellent communication, advocacy and relationship‑building skills.
• Ability to manage a diverse caseload and work autonomously while contributing to a collaborative team environment.
• Strong administration and case management skills.
• Current Working with Children Check.
• Eligibility to work in Australia.

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people, Creating faith pathways, Building healthy communities, Working for justice.

When you work with the Salvos, you help make a real difference to the community and the lives of others.

Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work‑life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

Find out more Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.