Field Training Specialist – Defence ICT & Onsite Support

Profectus; Canberra; On-site; AUD 80,000 - 110,000; Full time

Job summary

A leading technology solutions provider in Canberra is seeking a Field Service Specialist to enhance operational readiness for ICT systems. You'll deliver training, provide on-site support, and conduct fault diagnosis during military exercises. The ideal candidate has experience in technical training, strong fault-finding skills, and familiarity with military environments. Join a mission-driven team focused on national resilience and professional development.

Qualifications

• Experience delivering technical training in a Defence or similar operational context.
• Proven fault-finding skills at a systems level.
• Experience developing technical documentation and support materials.

Responsibilities

• Deliver and update training packages to various technical audiences.
• Provide onsite field services to end users.
• Conduct fault diagnosis and escalation when necessary.
• Support knowledge transfer via field and in-barracks training sessions.
• Contribute to development and review of SOPs and other documentation.
• Participate in feedback reviews to improve training delivery.
• Assist with software upgrades and troubleshooting during deployments.
• Provide on-site support aligned with military exercises.

Skills

Technical training delivery

Fault-finding skills

Technical documentation development

Engagement and support

Communication skills

Mission networks experience

IBTN familiarity

Military field exercises support

Technical advice

Job description

A leading technology solutions provider in Canberra is seeking a Field Service Specialist to enhance operational readiness for ICT systems. You'll deliver training, provide on-site support, and conduct fault diagnosis during military exercises. The ideal candidate has experience in technical training, strong fault-finding skills, and familiarity with military environments. Join a mission-driven team focused on national resilience and professional development.