Field Technical Specialist

Abbott; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Career development

Health benefits

Global recognition

Job summary

Abbott is seeking a highly skilled Field Technical Specialist or Senior Field Technical Expert in Victoria, Australia. The role focuses on implant support and post-op clinics for pacemakers, ICDs, and CRT devices within the CRM Division.

You will collaborate with Territory Managers and clinicians, develop product knowledge, and pursue IBHRE certification while contributing to education for hospital staff and product launches.

Qualifications

• Tertiary qualification in Biomedical, Engineering, Medical Science or related field.
• Minimum 3 years working with CRM products.
• Willingness to participate in the relevant on-call roster.

Responsibilities

• Support implantation of pacemakers, defibrillators and CRT devices.
• Provide technical support at post-op follow-ups and clinics.
• Attend didactic training and complete course exams.
• Attend field visits to observe device implants.
• Develop understanding of sales force effectiveness by training with territory managers.

Skills

CRM experience

Technical support

Pacemaker knowledge

Education

Biomedical/Engineering/Medical Science degree

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We’re always looking towards the future, anticipating changes in medical science and technology.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to :

• Career development with an international company where you can grow the career you dream of.
• Amazing health and wellness benefits and perks.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We are seeking a highly skilled and experienced professional to join our team as either a Field Technical Specialist or a Senior Field Technical Expert within our CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

This role is based in Victoria and is responsible for providing technical expertise at implant and follow up as well as troubleshooting when required. Supporting the Territory Managers and Clinicians with Pacemaker and ICD clinics is another core component of this role.

What You’ll Do

• Support implantation of pacemakers, defibrillators and CRT devices.
• Conduct and provide technical support and advice at post op follow ups and clinics.
• Attend didactic training and complete course exams.
• Attend field visits to observe device implants.
• Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to understand the objectives designed to drive business growth.
• Conduct education/training to hospital staff.
• Identify customer needs and communicate these to appropriate Territory Manager.
• Maintain and update product knowledge.
• Commence education towards IBHRE certification.
• Assist with product marketing and launches.
• Provide market feedback on product and competitor activity.
• Comply with customer service and other administrative requirements within the required timeframe.

Required Qualifications And Experience

• Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
• Minimum 3 year working with CRM products.
• This role requires participation in the relevant on-call roster applicable to your role.
• Low and High Voltage CRM Product Certification is preferred.

Preferred Qualifications And Experience

• IBHRE certification is preferred.
• Leadless pacemaker implant experience is highly preferred