Field Tech Dispatch & Admin Specialist

CS Air Pty Ltd; Mittagong; On-site; AUD 45,000 - 55,000; Full time

Job summary

CS Air Pty Ltd is a local Refrigeration and Air-conditioning company based in Mittagong, NSW. The role focuses on delivering outstanding customer service, scheduling maintenance, and coordinating field technicians to ensure timely completion of jobs.

The candidate should demonstrate strong communication skills, the ability to learn internal systems, and a professional phone manner to support clients and accounts.

Qualifications

• Excellent customer service skills
• Excellent verbal and written communication
• Ability to learn internal databases and other computer systems with high accuracy
• Confident and professional phone manner
• Ability to learn fast
• Highly motivated
• Ability to multitask
• Proficient use of Microsoft Office

Responsibilities

• Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician
• Maintain and update client booking systems and databases
• Manage and organise job progress through all stages until complete
• Ensure messages are received and follow up as appropriate
• Call customers to schedule service and maintenance appointments
• Monitoring emails, responding or delegating where necessary
• Data Entry
• Invoicing and following up on overdue accounts

Skills

Customer service

Communication

Multitasking

Computer literacy

Job description

CS Air Pty Ltd is a local Refrigeration and Air-conditioning company based in Mittagong, NSW. The role focuses on delivering outstanding customer service, scheduling maintenance, and coordinating field technicians to ensure timely completion of jobs.

The candidate should demonstrate strong communication skills, the ability to learn internal systems, and a professional phone manner to support clients and accounts.