Field Supervisor

BSA; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave

Wellbeing programs

Employee discounts

Development opportunities

Recognition programs

Job summary

BSA is an Australian-owned technical services company with more than 20 years’ experience delivering critical infrastructure solutions. We’re looking for an experienced Field Supervisor to join our Electrical Services team in Lidcombe.

This hands‑on leadership role oversees day‑to‑day field operations, supports technicians and contractors, and ensures safe, compliant and high‑quality delivery across our smart metering projects.

Qualifications

• A Grade Electrical licence.
• Extensive experience in the metering industry.
• Strong knowledge of smart metering and field service operations.
• Understanding of NER changes and Type 1–4 meter rollouts.
• Experience managing or supervising field teams and contractors.
• Strong technical problem‑solving skills.
• Excellent communication and stakeholder management skills.
• Strong organisational and time management skills.
• The ability to manage competing priorities and respond effectively to operational issues.

Responsibilities

• Oversee daily field operations of employees and contractors across projects/regions.
• Provide on-site technical support, guidance and supervision to field technicians and contractors.
• Conduct quality and documentation checks to meet standards.
• Monitor field performance against service levels and KPIs.
• Provide solutions to complex technical issues and failed visits.
• Inform Operations Manager of daily matters like workforce availability.
• Communicate delays and impacts to stakeholders.
• Represent the company to clients and support relationships.
• Support onboarding of contractors and assist with technical training.
• Manage workforce availability, stock distribution and field materials.
• Identify deficiencies and recommend corrective actions.
• Ensure procedures are followed and identify improvement opportunities.
• Respond to customer complaints promptly.
• Undertake installations and service calls when required.

Skills

Team leadership

Electrical licence

Metering knowledge

Stakeholder management

Problem solving

Time management

Job description

Lead the field. Support the team. Deliver great outcomes.

BSA is an Australian-owned technical services company with more than 20 years’ experience delivering critical infrastructure solutions for some of Australia’s largest organisations.

We’re looking for an experienced Field Supervisor to join our Electrical Services team in Lidcombe. This is a hands‑on leadership role responsible for overseeing day‑to‑day field operations, supporting technicians and contractors, and ensuring safe, compliant and high‑quality delivery across our smart metering projects.

You’ll combine strong technical expertise with people and operational leadership, helping our field teams deliver against client requirements, service levels and KPIs.

What you’ll be doing

As a Field Supervisor, you’ll be responsible for:

• Overseeing the daily field operations of BSA employees and contractors across assigned projects or regions
• Providing on-site technical support, guidance and supervision to field technicians and contractors
• Conducting quality and documentation checks to ensure work meets BSA and client standards
• Monitoring field performance against agreed service levels and KPIs
• Providing solutions to complex technical issues and failed or incomplete field visits
• Keeping the Operations Manager informed of daily operational matters, including workforce availability and absences
• Proactively communicating delays, issues and operational impacts to relevant stakeholders
• Communicating with clients on behalf of BSA and supporting strong client relationships
• Supporting the onboarding of contractors and providing assistance with technical training
• Managing workforce availability, capacity, stock distribution and field materials
• Identifying deficiencies and implementing or recommending corrective actions
• Ensuring company procedures are implemented effectively and identifying opportunities for improvement
• Responding to customer complaints and enquiries professionally and promptly
• Undertaking installations and service calls where required

Safety, quality and compliance

Safety is a key part of this role. You’ll be expected to:

• Promote and support a strong safety‑first culture across field operations
• Ensure safe work procedures, BSA policies and critical risk controls are followed
• Provide appropriate technical and HSE guidance to employees and contractors
• Conduct monthly live HSE audits and address any identified issues
• Ensure appropriate PPE is used
• Participate in incident investigations and complete required reporting
• Identify and escalation HSE risks and issues to management
• Support a safe working environment for our people, customers and the public

What you’ll bring

• A Grade Electrical licence
• Extensive experience in the metering industry
• Strong knowledge of smart metering and field service operations
• Understanding of changes to the National Electricity Rules (NER) and Type 1–4 meter rollouts
• Experience managing or supervising field teams and contractors
• Strong technical problem‑solving skills
• Excellent communication and stakeholder management skills
• Strong organisational and time management skills
• The ability to manage competing priorities and respond effectively to operational issues

What we’re looking for

You’ll be a practical and approachable leader who can balance the needs of our people, customers and business.

You’ll take ownership, communicate proactively and be comfortable making decisions in a fast‑paced field environment. Most importantly, you’ll lead by example and be committed to doing the job safely and to a high standard.

Why BSA?

At BSA, our values are at the heart of how we work:

We work safe & go home safe

Safety comes first, every day.

We enable our customers’ success

We take pride in delivering quality outcomes and great customer experiences.

We embrace diverse thinking and solutions

Different perspectives make us stronger and help us find better ways of working.

We always do the right thing

We act with integrity and take ownership of our work.

You’ll join a team where your technical expertise, leadership and contribution are valued.

Employee benefits

At BSA, we’re committed to supporting our people with a range of benefits, including company‑paid parental leave, wellbeing initiatives, employee discounts, development opportunities and recognition programs.

Our commitment to diversity

BSA is committed to creating a diverse, inclusive and respectful workplace. We recognise that different backgrounds, perspectives and experiences strengthen our teams and lead to better outcomes.

We are an equal opportunity employer and encourage applications from people of all backgrounds and experiences.

Ready to take the next step?

If you’re an experienced electrician with strong metering knowledge and the leadership skills to support field teams and deliver outstanding operational outcomes, we’d love to hear from you.