Field Services Analyst

Collaborate Recruitment; Mildura; On-site; AUD 70,000 - 90,000; Full time

Job summary

Collaborate Recruitment Pty Ltd in Castlemaine is seeking a Field Services Analyst to provide onsite IT support and be the face of IT for the local office.

You will deliver a high‑quality digital workplace experience, proactively boost end‑user productivity, identify recurring issues and drive site‑level service improvements, while partnering with business operations and IT.

Qualifications

• Deskside/Desktop support and field service experience.
• ITIL Foundation certification or strong ITIL knowledge.
• Knowledge of Endpoint Management and Modern Workplace tools.
• Ability to turn technology into business benefits.
• Proven resilience and adaptability to change.
• Excellent customer service and relationship building.

Responsibilities

• Provide onsite IT support at Castlemaine office.
• Act as the face of IT for the site.
• Improve end-user productivity and digital workplace experience.
• Identify recurring issues and drive root-cause analysis.
• Lead site-level service improvements.

Skills

Desktop Support

Field Service

ITIL Foundation

End-user Productivity

Stakeholder Engagement

Change Management

Customer Service

Communication Skills

Tools

Intune

Autopilot

M365

Azure AD

Job description

2mo ago , from Collaborate Recruitment Pty Ltd

• Permanent role| Based in Castlemaine|5 days onsite
• Previous experience in Desktop / Field Service Support
• ITIL Foundation Certified | Be the face of IT |No on call

Our client is looking for Field Services Analyst who will be responsible for providing onsite IT support as well as being an advocate and the face of IT for their Castlemaine office.

The key focus of the role is to be responsible for delivering a high-quality digital workplace experience at site level, proactively improving end-user productivity, and acting as a trusted advisor linking business operations with IT services. The role will also be responsible for proactively identifying recurring issues to eliminate root causes and to drive site level service improvements.

Key Skills required:

• Previous experience in Desktop Support / Field Service Support
• ITIL Foundation Certified, or strong knowledge and experience of working in an ITIL environment
• Current knowledge of emerging technology trends such as Endpoint Management (e.g. Intune, Autopilot), Modern Workplace (M365, Teams, OneDrive), Identity & access basics (Azure AD / Entra), Hardware lifecycle & asset management automation
• An excellent understanding of how technology can enable business process to drive business benefit.
• Demonstrated resilience and ability to quickly engage with change
• Ability to positively support and encourage others through change
• Stakeholder engagement and influencing skills
• Demonstrated ability to mix professionally and build effective relationships at all levels internally and externally
• Exceptional Customer Service skills