Field Service Technician - Plumbing/HVAC/Electrical Pro

The Plumbing Gang; Toowoomba Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Bonus structure

Career progression

Modern tools

Job summary

The Plumbing Gang is seeking a Field Service Technician to be the trusted face on-site, delivering professional service and driving customer satisfaction. Reporting to the Service Manager, you’ll work in a high-performing team, earning competitive pay and a path to career growth.

Join us to use your plumbing, electrical, or HVAC skills with modern tools and a culture that rewards performance. Start time is on arrival; end time when you leave, with focus on billable hours and customer-first

Qualifications

• On-site plumbing service experience is preferred.

Responsibilities

• Attend on-site calls and confirm call-out fees.
• Present a professional image on arrival with name badge and neat appearance.
• Listen to customer concerns and act as a trusted advisor.
• Perform home safety inspections and provide expert advice.
• Record equipment age/condition and mark with company tags.
• Finalize quotes and obtain signatures on-site.
• Complete repair or maintenance work up to 2.5 billable hours or escalate to the project team.
• Submit invoices and paperwork on-site.
• Handle customer issues within 24 hours.

Job description

The Plumbing Gang is seeking a Field Service Technician to be the trusted face on-site, delivering professional service and driving customer satisfaction. Reporting to the Service Manager, you’ll work in a high-performing team, earning competitive pay and a path to career growth.

Join us to use your plumbing, electrical, or HVAC skills with modern tools and a culture that rewards performance. Start time is on arrival; end time when you leave, with focus on billable hours and customer-first